The Site Coordinator is accountable for the daily operations of a single-person site and is responsible for delivering contracted office services, including but not limited to copy services, courier services, managed print services, hospitality, imaging, and mail services.
Job Duties and Responsibilities- Manage the daily operations of a mailroom, copy center, or scanning facility.
- Operate office equipment, including:
- PCs
- Copiers
- Multifunction devices
- Imaging equipment
- Mailroom equipment
- May be responsible for:
- Courier services
- Reception services
- Switchboard operations
- Shipping and receiving
- Mail delivery and processing
- Serve as the primary point of contact with customers on a daily basis.
- Implement and manage Ricoh Service Excellence programs.
- Operate required equipment and software efficiently to meet service level agreements (SLAs).
- Support profitability goals by effectively utilizing company materials and supplies.
- Maintain routine site functions, including:
- Creating and completing work orders
- Monitoring contractors
- Conducting inspections
- Reporting facility-related issues
- Providing operational support as needed
- Coordinate with contracted vendors, facility management, and building occupants.
- Manage office supply inventory and reordering, as required.
- Coordinate conference room scheduling and A/V equipment resources, as needed.
- Maintain positive working relationships across departments through professional communication.
- Provide operational data and reporting to leadership and customers.
- Assist in preparing monthly customer reports.
- Ensure assigned financial responsibilities are met.
- Perform other duties as assigned.
- High school diploma or GED required.
- One (1) or more years of experience in a related field (B2B and/or technical environment).
- One (1) or more years of customer-facing experience.
- Demonstrated knowledge and understanding of technology.
- Strong tactical thinking and decision-making skills.
- Ability to present information to small groups.
- Moderate problem-solving abilities.
- Basic customer service skills.
- Basic technical aptitude.
- Effective written and verbal communication skills.
- Office environment with adequate lighting, ventilation, and a normal range of temperature and noise levels.
- Work assignments are varied and may require the ability to interpret, comprehend, and apply complex information, data, and instructions.
- Ability to prepare, communicate, and present diverse information effectively.
- Physical requirements may include:
- Walking
- Standing
- Bending
- Reaching
- Lifting and carrying objects up to 50 pounds
- Moderate manual dexterity required, including regular use of:
- Keyboard and computer equipment
- Calculators
- Hand tools
- Eye-hand coordination activities
The statements above are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, skills, efforts, or working conditions associated with the role.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Skills Required
- High school diploma or GED
- At least one year of experience in a related field, preferably in a B2B or technical environment
- At least one year of customer-facing experience
- Knowledge and understanding of technology
- Strong tactical thinking and decision-making skills
- Ability to present information to small groups
- Moderate problem-solving abilities
- Basic customer service skills
- Basic technical aptitude
- Effective written and verbal communication skills
- Ability to lift and carry objects up to 50 pounds
Ricoh USA, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ricoh USA, Inc. and has not been reviewed or approved by Ricoh USA, Inc..
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Healthcare Strength — The company offers comprehensive medical, dental, and vision plans with configurable options, plus disability, life insurance, and an EAP. Feedback suggests coverage breadth is solid, with some noting low copays in certain plans.
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Retirement Support — A 401(k) with company match is available starting on day one. Feedback suggests the program is competitive in scope even if the match level is viewed as only average by some.
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Flexible Benefits — A configurable benefits marketplace with options like pet insurance, employee discounts, tuition reimbursement, and the ability to purchase extra vacation days offers choice. Feedback suggests flexibility and add‑ons help round out total rewards even when base pay feels light.
Ricoh USA, Inc. Insights
What We Do
Ricoh USA is an information management and digital services company connecting technology, processes, and people. As part of a global leader, we create competitive advantage for over 1.4 million businesses and solve problems for companies large and small. Every day our more than 90,000 global employees serve a vast array of industries designing and optimizing end-to-end business solutions. At the forefront of innovation, we use a wide range of systems, platforms, and image technology to make data accessible to people faster and with more insight than ever before.
