The ideal candidate will be responsible for analyzing the Siebel CRM setup and configuration. This role requires analytical, technical, and communication skills to analyze existing configurations and automations in Siebel and document the Business Functions Enabled, System Functionality, System Processes and Automations.
Responsibilities:
• System Configuration & Customization: Use Siebel tools to review Configure and customizations done to meet business requirements, including workflows, business services, scripting, and user interface modifications.
• Documentation: Create and maintain comprehensive documentation for Siebel CRM processes, configurations, and customizations.
• Explore and understand existing Integration & Data Management: Assist with the introspecting and documenting integrations with other enterprise applications.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience as a Siebel CRM Analyst or in a similar role, with a strong understanding of Siebel CRM architecture and functionality.
• Hands-on experience with Siebel Tools, Siebel Workflows, Siebel Scripting, and Siebel EAI.
• Experience with relational databases, particularly Oracle, and SQL.
• Excellent communication and interpersonal skills.
• Siebel CRM certification.
• Experience with Siebel Open UI.
• Experience with CRM transformation projects or migrations
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Our work spans the breadth of your enterprise — from customers to employees and operations. We simplify and optimize internal and external processes and strengthen your business potential.
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