Who We Are – MassMutual India
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we’re stronger.
Job Description
Job Description: ServiceNow Developer
Company: MassMutual
OverviewWe are looking for a mid-level ServiceNow Developer to join our team and help us deliver high-quality solutions to our clients. You will be responsible for designing, developing, testing, and implementing ServiceNow applications and integrations, as well as providing technical support and guidance to customers and stakeholders.
Responsibilities- 3+ Years of experience and Strong knowledge of ServiceNow platform, ITSM, ITOM, ITAM and other modules.
- Experience in Flow design, ACL’s, Script Includes, UI policies, Client scripts, Business rules, Server-side scripting (JavaScript, Glide API).
- Understanding of integrations (REST/SOAP APIs) and Single Sign-On (SSO).
- Knowledge of Performance Analytics and reporting in ServiceNow.
- Experience in developing Custom Applications.
- Knowledge in building AI agents using Agentic AI.
- Implementation of new functionalities in ServiceNow using OOTB best practices.
- Automation of the existing process to reduce manual efforts.
- Excellent communication and collaboration skills with stakeholders.
- Analyze business requirements and translate them into functional and technical specifications for ServiceNow applications and integrations.
- Develop, configure, and customize ServiceNow modules, workflows, forms, reports, dashboards, and scripts using best practices and standards.
- Perform unit testing, system testing, and user acceptance testing of ServiceNow solutions and ensure quality and performance.
- Deploy and maintain ServiceNow applications and integrations in various environments using update sets, migration tools, and version control.
- Provide technical support and troubleshooting for ServiceNow issues and incidents and resolve them in a timely manner.
- Collaborate with project managers, business analysts, developers, and end users throughout the project lifecycle and ensure effective communication and documentation.
- Stay updated with the latest ServiceNow features, releases, and best practices, and provide recommendations for improvement and innovation.
- Bachelor’s degree in computer science, Information Systems, Engineering, or related field, or equivalent work experience.
- At least 3 years of experience in ServiceNow development and administration, preferably in a consulting role.
- Certified ServiceNow System Administrator and/or Certified ServiceNow Application Developer.
- Proficient in ServiceNow platform, modules, and tools, such as ITSM, ITOM, ITBM, Service Portal, Discovery, Orchestration, Integration Hub, Flow Designer, etc.
- Strong knowledge of web development technologies, such as JavaScript, HTML, CSS, XML, JSON, REST, SOAP, etc.
- Experience in working with relational databases, such as MySQL, Oracle, SQL Server, etc.
- Experience in working with agile methodologies, such as Scrum, Kanban, etc.
- Excellent communication, presentation, and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to work under pressure and meet deadlines.
- Willingness to travel and work on client sites as required.
Why Join Us?
We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!
Top Skills
What the Team is Saying
What We Do
With our world class Global Capability Centre (GCC) in the heart of Hyderabad, we at MassMutual are extending a nearly 170-year legacy of securing futures and protecting loved ones to Telangana, India in 2020. The Hyderabad GCC has been established to explore the global talent pool with an in-house team of experts in full-stack Development & Support, DevOps, Quality Assurance, Security & Cloud Engineering, Data Science and several other areas such as insurance, business, security, and operations.
Living Mutual has always been at the core of MassMutual’s purpose. Since 1851, MassMutual’s mutual way of life has been reflected in its various initiatives, be it Social Responsibility, Corporate Governance, or Diversity & Inclusion.
With the opening of our Hyderabad facility, you’ll not only get to work in our innovative, state-of-the-art Global Capability Centre, you’ll also be supported by colleagues in our global MassMutual community.
Spread across 73000+ square feet facility on the 7th floor of BSR IT SEZ, the Global Capability Center in Hyderabad can house more than 600 employees. Located at the heart of Financial District, the facility boasts of work class infrastructure and amenities, enabled by state-of-the-art technology and security systems. In-house gymnasium / aerobics center, yoga room, indoor games room, mothers’ / wellness room, 200+ seater cafeteria, high-rise & lounge seating are some of the amenities available for the employees. The SEZ facility will also provide common creche and eat-out restaurants in the building premises, once operational.
Join us now to collaborate with teams across the world on projects and initiatives that will contribute to the growth of MassMutual as a global financial services leader.
Why Work With Us
MassMutual is leading the financial services industry in digital enablement, and the new MassMutual
India Global Capability Center is a result of this effort. We are here to empower careers and help
people secure their futures through innovation and technology.
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