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Job Category
Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
En binôme avec un Account Partner, vous pilotez la phase de découverte avant-vente : vous définissez les objectifs du client pour les traduire en architectures de solutions, en propositions de mise en œuvre exhaustives, puis en Contrats de Prestation de Services (Statement Of Work - SOW). En vous appuyant sur notre réseau interne d'experts, vous réalisez les chiffrages détaillés et définissez la feuille de route de déploiement. Enfin, vous assurez une passation fluide à l'équipe projet chargée de l'implémentation, afin de garantir que chaque mission soit parfaitement cadrée et se déroule dans les meilleures conditions.
Responsabilités
- Piloter de bout en bout la phase de découverte avant-vente, la conception des solutions et le cadrage de programmes de transformation multi-cloud.
- Collaborer étroitement avec les Account Partners pour structurer la stratégie financière et la feuille de route du projet, et préparer des soutenances commerciales percutantes à destination des comités de direction (C-Level).
- Rédiger et valider le SOW (Statement of Work) en définissant précisément les livrables, le périmètre et les conditions de mise en œuvre, tout en coordonnant les différentes équipes internes.
- Identifier, évaluer et mitiger de manière proactive les risques tout au long du cycle avant-vente, et gérer une transition fluide vers les équipes de réalisation.
- Plus de 10 ans d'expérience dans le conseil aux grandes entreprises (Enterprise level), dont au moins 7 ans d'expertise sur la plateforme Salesforce et 7 ans en direction de projets ou de programmes complexes.
- Expérience avérée dans le pilotage de l'intégralité du cycle avant-vente (découverte, design de solutions, chiffrage et création de SOW) pour des programmes multi-cloud complexes, incluant des présentations face à des interlocuteurs de niveau exécutif.
- Solides compétences fonctionnelles et/ou techniques sur la plateforme Salesforce, associées à un fort sens des affaires, notamment dans le montage de l'offre (deal architecture), la tarification et la négociation.
- Excellentes capacités de communication (écrite et orale), avec une aptitude démontrée à animer des ateliers complexes, à convaincre des interlocuteurs variés et à traduire des exigences métiers parfois ambiguës en solutions claires, cadrées et réalisables.
- Certifications Salesforce fortement souhaitées : Administrator, Sales Cloud Consultant, Agentforce Specialist et Service Cloud Consultant.
- Expérience dans la gestion de réponses aux appels d'offres (RFP) et l'élaboration de propositions de valeur commerciales.
- Savoir-être : Force de proposition, leadership et grand dynamisme.
- Mobilité : Capacité à effectuer des déplacements occasionnels en fonction des besoins de nos clients.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Skills Required
- More than 10 years of experience in consulting for large enterprises
- At least 7 years of expertise on the Salesforce platform
- 7 years in managing projects or complex programs
- Experience leading the entire pre-sales cycle for multi-cloud programs
- Strong functional or technical skills on the Salesforce platform
- Excellent communication skills (written and oral)
Salesforce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Salesforce and has not been reviewed or approved by Salesforce.
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Fair & Transparent Compensation — Pay is positioned as above-market in the U.S., with multiple peer-reported benchmarks converging around a similar median total compensation figure. Compensation is also framed as broadly viewed as fair in aggregate, even while acknowledging variation by role and group.
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Parental & Family Support — Parental leave is described as notably generous for U.S. caregivers, with additional supports like gradual return-to-work and doula reimbursement. Family-building programs are also emphasized through fertility/adoption/surrogacy support with sizeable reimbursement limits.
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Wellbeing & Lifestyle Benefits — Mental-health and coaching offerings are highlighted as accessible supports alongside financial-wellbeing tools. Volunteer Time Off and donation matching are presented as distinctive lifestyle-aligned benefits that add value beyond cash compensation.
Salesforce Insights
What We Do
Salesforce is the #1 AI CRM, where Humans with agents drive customer success together. Through Agentforce, our groundbreaking suite of customizable agents and tools, Salesforce brings autonomous AI agents, unified data from any source, and best-in-class Customer 360 apps together on one integrated platform to help companies connect with customers in a whole new way. Salesforce is democratizing AI agents for businesses of every size and industry so every company can embrace a workforce without limits. Our low code, open, and secure platform helps companies build and customize Salesforce fast so they can safely scale AI-powered work to every customer and employee experience and transform their business. Salesforce is proud to be the market leader, but we’re even more proud to lead in philanthropy, innovation and culture. Guided by core values of trust, customer success, innovation, equality, and sustainability, Salesforce is more than a business — we’re a platform for change.
Why Work With Us
There’s no typical day in the life of a Salesforce employee. You could be transforming our next AI innovation — or transforming your community. Closing deals — or closing your laptop for a day of Volunteer Time Off. Driving change for our customers — or driving change within one of our high-performing teams.
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