Services Operations Specialist - Greater Boston Massachusetts

Posted 2 Days Ago
Be an Early Applicant
Hiring Remotely in Watertown, MA, USA
In-Office or Remote
27-31 Hourly
Mid level
Biotech
The Role
Supports multiple laboratory and production service sites by coordinating customer requirements, procurement, inventory and service operations. The role provides backup coverage for coordinators and technicians, interfaces with customers and suppliers, supports SAP transactions and invoicing, maintains quality metrics and KPIs, manages expense budgets, trains associates, develops efficiency programs, and helps complete SOPs and other operational projects. Regular travel between locations, overnight travel, physical lifting, and occasional out-of-region travel are required.
Summary Generated by Built In
The Opportunity:

In this role, you will report to the Supervisor of Operation Specialist and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Hourly Rate: $27 - $31

Shift: Monday–Friday, 7 am – 4 pm or 8 am - 5 pm

Location: Must reside in the Greater Boston area and be responsible for traveling between multiple locations in New Jersey.  Must also be able to travel outside of NE up to 5% of the time.

Benefits:

  • Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)

  • Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc.

  • Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount

  • Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance

  • Recognition: Celebrate your peers and earn points to redeem on gifts and products 

What we’re looking for  

  • Education: High school diploma or GED is required; Associates degree or undergraduate degree in a business or science-related field is a plus.

  • Experience: 3+ years of experience in Inventory control/procurement/shipping and receiving/Inside Sales, etc., a plus

  • Collaboration Tool: Microsoft Suite Experience

  • Overnight travel is required; you will be able to receive an overnight travel bonus

  • Will be using your own vehicle and the ability to fly (If traveling further out)

  • Sites where coverage is provided require associates to be fully vaccinated and boosted against COVID-19

  • Must be able to lift up to 50 lbs

  • Previous experience working in a GMP facility is strongly desired  

  • Strong communication skills

  • Knowledge of Information Access and System ESS

  • A valid driver's license is required to perform the essential functions of the job

  • Ability to prioritize tasks and meet deadlines

  • Traveling between multiple locations

  • Mileage reimbursement for miles driven to client locations

  • Having a CDL is a plus, not a requirement

  • Cross-referencing and inside sales experience are a plus

  • Forklift Certification is a plus

  • Prior experience with VWR/Avantor products and services is a plus

  • IATA, DOT, OSHA Right to Know, IMDG a plus

How you will thrive and create an impact  

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

  • Support multiple facilities and/or customers in a strategic geographic area and may perform the job functions of Coordinators, Technicians, Material Handlers, Glass Washers when scheduled vacations, leave, and /or emergency situations occur.

  • Act as a backup to other territories and may require travel outside of the designated territory.

  • Coordinates and leads team efforts and performs work related to customer requirements.

  • Works closely with management to complete projects such as Standard Operating Procedures, Scopes of Work, Standard Work, On-The-Job Training, and other assorted tasks, along with direct customer interfacing relative to job functions.

  • Interfaces directly with customer Point-of-Contact, purchasing directors, facility directors, and plant managers etc. to procure lab supplies and materials.

  • Utilizes Avantor and customer computer systems: SAP, Inventory Manager, Chemical Manager, and/or other customer-specific applications.

  • Trains Avantor Lab and Production Services associates on all service offerings.

  • Provides SAP Support (Full customer services, credit rebills, and invoice scrubbing).

  • Modifies and maintains quality metrics and key performance indicators.

  • Manages a budget related to expense reports.

  • Meets revenue, TOE, safety, performance, and quality goals and objectives

  • Creates programs for enhanced service efficiencies.

  • Perform other duties as assigned.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Pay Transparency:

The expected pre-tax pay for this position is

$47,000.00 - $75,900.00

Actual pay may differ depending on relevant factors such as prior experience and geographic location.

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

Privacy Policy:

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
 

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Skills Required

  • High school diploma or GED
  • 3 or more years of experience in inventory control, procurement, shipping and receiving, inside sales, or a related area
  • Microsoft Suite experience
  • Ability to travel overnight and between multiple locations
  • Ability to use a personal vehicle and fly for longer-distance travel
  • Ability to lift up to 50 pounds
  • Strong communication skills
  • Knowledge of Information Access and System ESS
  • Valid driver's license
  • Ability to prioritize tasks and meet deadlines
  • COVID-19 vaccination and booster for covered sites
  • Associate or undergraduate degree in business or a science-related field
  • Previous GMP facility experience
  • CDL
  • Cross-referencing and inside sales experience
  • Forklift certification
  • Prior VWR or Avantor products and services experience
  • IATA, DOT, OSHA Right to Know, or IMDG knowledge

Avantor Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Avantor and has not been reviewed or approved by Avantor.

  • Healthcare Strength Core medical coverage, wellness resources, and an Employee Assistance Program are characterized as solid, with insurance often seen as competitive. Day-one eligibility in some roles and localized wellness programs for associates and families reinforce perceived healthcare value.
  • Retirement Support The 401(k) program provides a company match with immediate vesting and a range of investment options, standing out as a strong savings feature. An employee stock purchase plan and profit-sharing elements further bolster long-term financial benefits.
  • Parental & Family Support Enhanced family-building benefits include paid parental leave, fertility/IVF support, and expanded gender-affirming coverage. These inclusive policies provide meaningful support for caregivers and families.

Avantor Insights

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The Company
HQ: Radnor, PA
9,968 Employees
Year Founded: 1904

What We Do

Avantor®, a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries. Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve. Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries. We set science in motion to create a better world. More than 13,500 strong, our associates are passionate about our mission to set science in motion to create a better world. We share enthusiasm for innovation, excellence, and achievement. Whether we are collaborating with our customers to advance science or solve multifaceted problems, we help them reach their goals more efficiently and effectively. Visit our website to learn more about Avantor. From FORTUNE. © 2021 FORTUNE Media IP Limited All rights reserved. Used under license. FORTUNE is a registered trademark of FORTUNE Media IP Limited and is used under license. FORTUNE and FORTUNE Media IP Limited are not affiliated with and do not endorse products or services of, Avantor.

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