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The software company powering the path to the world’s new medicines.
The Role
The Services Engagement Manager ensures successful implementation of Commercial Cloud solutions, managing customer expectations, project charters, and engaging with sales and services teams.
Summary Generated by Built In
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Services Engagement Manager (SEM) is responsible for setting our Commercial Cloud customers up for success and representing the entire value proposition and effort behind a Commercial Cloud Implementation. This is a critical role in ensuring successful implementation and serves as an integral part of the sales cycle and during project delivery, acting as a solution expert working in close alignment with the Veeva Sales and Services Teams.
What You’ll Do
- Utilizing Commercial domain knowledge and Veeva product knowledge, the SEM will structure the right implementation approach, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs.
- Develop and deliver Proposals and Statements of Work (SOW) for Commercial Cloud implementations and enhancements.
- Set customer and internal stakeholder expectations correctly with a focus on long-term success.
- Provide awareness and alignment with the implementation partner ecosystem.
- Position Managed Services support, training, and other solutions that may be needed for a successful customer experience.
Requirements
- Experience in business process improvement or software implementation at a consulting firm (domestic or foreign), or experience in services sales at an IT company.
- 5+ years of experience delivering consulting services, including involvement in selling services.
- Business-level English communication skills (capable of collaborating with global teams).
- Strong written and verbal communication skills, executive-level presence, and experience in facilitation.
- Manage negotiations with a wide range of stakeholders including executive-level.
Nice to Have
- Experience with Cloud-based solution deployment.
- Knowledge and experience in the Life Sciences industry.
Perks & Benefits
- 1% charitable giving program
- Company paid holidays (20 days per year)
- Wellness reimbursement
#LI-Associate
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
Skills Required
- Experience in business process improvement or software implementation at a consulting firm or IT company
- 5+ years of experience delivering consulting services, including involvement in selling services
- Business-level English communication skills
- Strong written and verbal communication skills, executive-level presence, and experience in facilitation
- Manage negotiations with a wide range of stakeholders including executive-level
Veeva Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veeva and has not been reviewed or approved by Veeva.
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Healthcare Strength — Health, dental, vision, and mental health coverage are provided alongside HSA/FSA options, with some locations adding fitness reimbursements or gym support. These offerings contribute to a comprehensive core healthcare package.
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Equity Value & Accessibility — Broad-based equity, RSUs/options, and an employee stock purchase plan are part of total rewards, with widespread participation noted across the company. In several roles, equity is considered a meaningful component that lifts total compensation.
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Parental & Family Support — Support includes maternity and paternity leave, adoption assistance, fertility benefits, childcare benefits, and family medical leave. These programs signal a family-friendly approach to time off and caregiving needs.
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The Company
What We Do
Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world’s largest pharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves.
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