Cisco Customer Experience (CX) is an elite organization passionate about accelerating customer success through innovative support and professional services. The CX Finance team provides the strategic financial partnership needed to drive these high-growth portfolios. We are a team of dedicated, hardworking professionals who thrive in an empowered, collaborative environment. As we continue to evolve our business models toward software and subscriptions, this role is at the center of Cisco’s transformation. Join us!
Your ImpactAs a CX Finance Business Manager, you will be a key technical resource and strategic partner for the CX Product Management (CXPM) team, responsible for sophisticated financial analysis that integrates business strategies with profitability, including using AI-driven predictive modeling to improve modeling accuracy.
Depending on the specific focus area, your responsibilities will include:
Focus 1: CX Business Entity (BE) SupportStrategic Alignment: Partner with BE-specific leadership to develop financials for business plans, ensuring that CX strategies are coordinated with the broader Business Entity goals.
Modeling & Forecasting: Own the modeling for forecast, bookings, and revenue impact for new product introductions and product life cycles within BE.
Decision Support: Evaluate and "sell" alternative solutions to senior management, influencing outcomes related to product pricing, functionality, and marketing strategy within the BE.
Portfolio Integration: Own the financial outlook for how BE-specific hardware and software integrate with CX support offers.
Offer Economics: Drive the financial strategy for CX Specific offers, including Support Services and Professional Services.
Subscription Modeling: Model the margin impact of new selling motions, embedded support, and subscription-based programs/promotions.
P&L Management: Understand driven market dynamics and pricing assumptions to handle the impact of plans on both the P&L and Balance Sheet.
Process Innovation: Establish and recommend changes to financial policies and reporting processes to improve the accuracy of business volume outlooks and risk management.
CX Finance: FP&A, Regional teams, Renewals, and Corporate Finance.
Business Partners: CX Product Management, CX Operations, CX Strategy & Planning, and Sales Finance.
Leadership: present technical financial data and strategic recommendations to senior management and cross-functional partners.
Strategic problem solver with a high degree of accountability. You don’t just report the numbers; you provide the "why" and the "what’s next."
Minimum QualificationsBachelor’s Degree or equivalent experience in Finance, Accounting, Economics or related fields.
Experience: 5+ years of related experience with a BS degree OR 3+ years of related experience with an MBA.
Technical Expertise: Consistent record in data analysis, planning and financial modeling. General, cost, or business unit expertise with shown skills in business partnership, forecasting, and budgeting
High proficiency in Excel and PowerPoint.
Advanced Analysis: Ability to develop sophisticated financials for business plans and link financial goals to business profitability.
Experience with Business Objects or similar ERP tools
AI: experience leading or supporting AI-driven projects specifically passionate about optimizing financial models, forecasting, and operational efficiency metrics
Influence: Viewed as a technical resource throughout the organization; able to effectively sell alternative solutions and influence business strategy.
Leadership: Experience delegating assignments, establishing achievements, and mentoring junior team members.
Communication: Clear and concise presentation style, capable of discussing complex business issues with senior leadership.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Bachelor's degree in Finance, Accounting, Economics or related field
- 5+ years related experience with a BS OR 3+ years related experience with an MBA
- Consistent record in data analysis, planning and financial modeling
- High proficiency in Excel and PowerPoint
- Ability to develop sophisticated financials linking financial goals to business profitability
- Experience with Business Objects or similar ERP tools
- Experience leading or supporting AI-driven projects to optimize financial models and forecasting
- Proven ability to influence senior leadership and sell alternative solutions
- Leadership experience delegating work and mentoring junior team members
- Clear and concise presentation skills for discussing complex business issues with senior leadership
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Health coverage is described as robust with multiple plan options and access to onsite/virtual LifeConnections Health Centers on major campuses. Company materials also highlight mental-health resources and comprehensive preventive care, supporting strong core medical benefits.
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Leave & Time Off Breadth — Time away includes company‑wide recharge days, a paid birthday, a year‑end shutdown, and paid Critical Time Off for emergencies. Paid volunteer days further expand opportunities to step away and recharge.
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Parental & Family Support — Policies include a global minimum for paid parental leave for primary caregivers, caregiving concierge services, and on‑site children’s learning centers in select locations. In the U.S., family‑building support is consolidated under Carrot with a defined lifetime maximum, indicating structured assistance across fertility, preservation, adoption, and surrogacy.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
