ServiceNow Team Lead

Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 51.000 colleagues in nearly 30 countries, we rank
as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to innovation, collaboration, and value in business development. 

The world is how we shape it. Let’s shape it together. 

Sopra Steria is seeking a ServiceNow Evangelist/Ambassador to represent the ServiceNow community within Sopra Steria BeNeLux. This position is key in enhancing our ServiceNow expertise and expanding our presence in the BeNeLux ServiceNow Market. Next to sharing your ServiceNow passion and vision with our different business lines, prospects and customers, you will be part of the ITSM team with responsibility for designing, implementing and maintaining our own ServiceNow platform and ServiceNow customers with their IT service management needs.

Scope/Responsibilities 

• Grow a team of specialised ServiceNow consultants within the Benelux market. 
• Be active in the ServiceNow community and share your passion with other business lines and customers.
• Provide functional and technical guidance and support to the ITSM team and its customers across various ServiceNow modules such as ITSM, CSM, ITOM, ITAM, App Engine and Automation/Workflows… 
• Lead the transition and/or integration from legacy ITSM platform(s) to ServiceNow 
• Design, integrate and architect ServiceNow solutions/modules to meet business requirements. 
• Define and manage ITSM processes utilizing ServiceNow (Incident & Service Request Management, Problem Management, Configuration Management, Change Management and Release Management,…) 
• Manage functional and technical documentation for ServiceNow configuration and customizations.
• Perform stakeholder management with ServiceNow customers to ensure service governance, quality, continuity, and performance. 
• Stay updated with the latest ServiceNow features and best practices to maintain knowledge and expertise within the ITSM team. 
• Actively contribute to leading practices and share expertise related to the ServiceNow platform 

We’re seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria, you’ll have the opportunity to grow your skills in a constructive, collaborative team environment, working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below, we look forward to your application!

You’ll have knowledge and experience of the following:

• Bachelor's or master’s degree in Computer Science, Information Technology or a related field  
• 8+ years of experience with ServiceNow – Strong knowledge of ServiceNow modules including ITSM, CSM, ITOM and CMDB. 
• 5+ years of experience in senior consultancy and architecture roles.  
• ServiceNow certifications (CSA/CIS) with proven experience leading architecture and design in large scale programs.
• Strong experience in managing ServiceNow implementation projects and overseeing the migration from legacy platforms to ServiceNow. 
• Experience with ServiceNow Workflows, Automations and Integrations 
• Ability to translate complex business requirements into functional/technical ServiceNow solutions. 
• Solid knowledge of ITIL processes and best practices 
• Experience leading and collaborating with teams across local, nearshore and offshore locations.
• A clear passion for ITSM tools such as ServiceNow 
• A commercial mindset to support bids and business opportunities. 
• Strong communication, explanation, and presentation skills  
• Excellent problem solving and analytical skills 
• Fluent in English and Dutch/French 

What to expect from working at Sopra Steria

Become part of a major Tech player in Europe that is recognised for consulting, digital services and software development. Work among high-level professionals who dare to make bold choices to deliver results.

Additionally, you’ll join the Business Line DPS (Digital Platform Services). DPS operates in the industrial, life sciences, public and finance sectors and is focused on core IT, from the front-end to the backend of business platforms. With our services, we ensure the continuity of processes and optimize customers' IT strategy, so they benefit from technological capabilities, control their costs and make platforms current and profitable.  

This is what you’ll get from us

Doing what you love? It’s not just a myth at Sopra Steria. Start your way to excellence with the Sopra Steria Academy. Here, experts and coaches push you to be the best version of yourself. But you’re also your own coach, making use of our portfolio of more than 250 (digital) training sessions. Of course, we want you to feel supported and comfortable. That’s why we offer a flexible working arrangement (with both local and international opportunities) so you can work in an environment that inspires you. Even if that’s in your backyard.

We offer a generous employee benefits package that includes: 

• A company car or mobility budget
• Laptop, phone & phone subscription
• A competitive salary and indefinite contract
• Insurance coverage, meal vouchers, eco-cheques, and more
• Continuous learning opportunities through the Sopra Steria Academy to support your career development

Ready to take the next step?

We’re here to support you all the way and we are looking forward to your application!

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Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.