ServiceNow SecOps Engineer

cBEYONData is seeking a Security Operations ServiceNow Developer with experience in Agile methodologies and ITIL (Information Technology Infrastructure Library) to be a vital member of the team.  In this role, you will be responsible for optimizing IT service management processes for one of the largest, newly deployed, ServiceNow platforms for a Department of Defense (DoD) customer. The platform is a multi-tenant instance with corresponding complexities and consists of solutions built in ITSM, ITBM/SPM, ITOM, and Security Operations.

In this role you will be a key member of the team working on the design, configuration, and implementation of security operations processes and integrations, including Vulnerability Response and Security Incident Response, within the ServiceNow platform. Examples of SecOps integrations in our platform are with ACAS/Tenable, AESS Tychon, Splunk and STIG checklists. Drawing on your expertise in cybersecurity and ServiceNow, you will collaborate with stakeholders to develop and deploy solutions that enhance the organization's ability to detect, respond to, and mitigate security threats.

In addition, you will be supporting deployed modules and services within the platform which could include Incident Management, Problem Management, Major Incident Management, Idea / Demand Management, Project and Portfolio Management, Change Management, Discovery, Software Asset Management, Hardware Asset Management, Knowledge Management, CMDB, Service Catalog, and Self-Service Portal. In addition, there are several integrations with external systems such as SAP, HP ALM, Splunk and others that need to be either created or supported. 

Responsibilities:

1. ServiceNow Configuration and Customization:
   • Configure and customize the ServiceNow Security Operations module and integrations to align with industry best practices and the organization's security policies.
   • Implement and maintain security incident response workflows, automation, and integrations.
   • Integrate security tools and technologies into ServiceNow to streamline incident detection and response.
   • Ensure seamless communication between ServiceNow and other security tools.
   • Work with ServiceNow modules, including Incident Management, Change Management, Problem Management, and Service Request Management.
2. Continuous Improvement:
   • Identify opportunities for process improvements within the ServiceNow Security Operations framework.
   • Stay updated on ServiceNow platform enhancements and recommend upgrades to optimize security capabilities.
3. Agile Methodologies:
   • Apply Agile principles and practices to drive efficiency and flexibility in IT service management.
   • Participate in Agile ceremonies, such as sprint planning, backlog grooming, and retrospectives.
4. ITIL Framework Implementation:
   • Implement and enhance IT service management processes in alignment with ITIL best practices.
   • Ensure proper incident, problem, change, and configuration management.
5. Documentation and Reporting:
   • Create and maintain documentation related to ServiceNow configurations and integrations, Agile workflows, and ITIL processes.
   • Generate and analyze reports to monitor KPIs and service performance.
6. Collaboration and Communication:
   • Work closely with IT teams, business units, and stakeholders to facilitate effective communication and alignment.
   • Collaborate with cross-functional teams to design and implement improvements.
7. Process Improvement:
   • Identify opportunities for process optimization, automation, and streamlining within the IT service management domain.
8. Training and Knowledge Sharing:
   • Provide training and support to end-users and IT teams on ServiceNow functionality, Agile practices, and ITIL concepts.
   • Share best practices and knowledge within the organization.

Requirements:

• Bachelor’s degree
• 5+ years of experience as an analyst or engineer
• 3+ years of hands-on experience developing and maintaining multiple ServiceNow instances
• 1+ years proven experience in implementing and configuring Security Operations processes and integrations within ServiceNow
• ServiceNow System Administrator certification required
• ServiceNow Security Operations certification preferred but not required
• DoD Information Assurance Technical (IAT) I (e.g., Network+) or higher (e.g., Security+) certification preferred but not required
• ITIL training or certification preferred but not required
• Agile experience or training preferred but not required
• Secret security clearance is strongly preferred. Ability to obtain U.S. government security clearance is required (U.S. citizenship required)
• Effective communication skills, both written and verbal, with technical and non-technical staff
• Excellent analytical and problem-solving skills
• Ability to work independently with minimal direction providing technical and non-technical support
• Ability to thrive in an Agile and collaborative work environment
• Excellent time management skills with the ability to manage competing priorities