ServiceNow Product Owner

Posted Yesterday
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Hiring Remotely in US
Remote
73K-133K Annually
Mid level
Information Technology • Software
The Role
Own and prioritize the ServiceNow product backlog, translate stakeholder needs into user stories and acceptance criteria, and partner with Scrum leadership to maintain sprint readiness. Represent business priorities in reviews, validate AI-generated requirements, report delivered value, and resolve competing priorities. The role requires ServiceNow familiarity, Agile experience, strong stakeholder communication, and backlog management expertise.
Summary Generated by Built In

The Leidos Chief Data & Analytics Office (CDAO) is seeking a ServiceNow Product Ownder; this position will allow for full time telework from any U.S. based location.


POSITION SUMMARY:

This is an opportunity to partner with our Scum Master to establish an Agile development practice for our ServiceNow team as we expand our platform capabilities as we expand its capabilities with EmployeeWorks, NowAssist, AI Control Tower, HRSD, and L1 Support Agent.


PRIMARY RESPONSBILITIES:

  • Own and prioritize the day-to-day ServiceNow product backlog based on business value.
  • Serve as the primary point of contact for business stakeholders and customer requests.
  • Define user stories and acceptance criteria; ensure backlog items are ready for development.
  • Partner with the Scrum Master to maintain sprint readiness and backlog health.
  • Represent the business in sprint reviews and demos; gather and incorporate feedback.
  • Review and validate AI-generated meeting summaries and requirements for accuracy before they enter the backlog.
  • Report on delivered value and backlog progress to the team and stakeholders.
  • Escalate competing priorities across product areas to ServiceNow platform leadership.

BASIC QUALIFICATIONS:

  • Bachelor's degree and 4+years of relevant experience; additional years of experience may be substituted in lieu of a degree. 
  • Experience managing a backlog or an equivalent prioritization and requirements function.
  • Excellent stakeholder communication and requirements-gathering skills.
  • Familiarity with the ServiceNow platform and its capabilities.
  • Strong background in Agile development.
  • Must be a US Citizen.

PREFERRED QUALIFICATIONS:

  • Certified Scrum Product Owner (CSPO) or equivalent.
  • ServiceNow Certified System Administrator (CSA).
  • Experience with ServiceNow modules ITOM, HAM, SAM, CSM, HRSD, AICT.
  • Experience rolling out AI capabilities especially ServiceNow NowAssist.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:November 4, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $73,450.00 - $132,775.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Skills Required

  • Bachelor's degree and 4+ years of relevant experience, or additional experience substituted for the degree
  • Experience managing a product backlog or equivalent prioritization and requirements function
  • Excellent stakeholder communication and requirements-gathering skills
  • Familiarity with the ServiceNow platform and its capabilities
  • Strong background in Agile development
  • Must be a U.S. citizen
  • Certified Scrum Product Owner or equivalent
  • ServiceNow Certified System Administrator certification
  • Experience with ServiceNow ITOM, HAM, SAM, CSM, HRSD, or AI Control Tower modules
  • Experience rolling out AI capabilities, especially ServiceNow NowAssist

Leidos Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Leidos and has not been reviewed or approved by Leidos.

  • Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple plan options, low office-visit copays in some plans, and access to mental health and wellness support tools. The availability of HSA/FSA options and employer contributions is positioned as a meaningful part of the total package.
  • Retirement Support — Retirement benefits are framed as a strong component of total rewards, highlighted by a 401(k) match and immediate vesting in the standard package. The Employee Stock Purchase Plan is also presented as an additional long-term wealth-building feature.
  • Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle supports extend beyond core insurance, including wellness programs, fitness-related stipends, and assistance resources. Work flexibility and related perks are also included as part of the broader rewards experience.

Leidos Insights

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The Company
HQ: Reston, VA
27,104 Employees
Year Founded: 1969

What We Do

We Are Leidos For 50 years we have been tackling some of the biggest problems that face our nation and our world. OUR MISSION Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead.

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