ServiceNow Pre-Sales Engineer

Function

We’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

Job Summary

The ServiceNow Pre-Sales Engineer partners with sales teams to drive business growth by providing solution expertise, conducting discovery workshops, creating solution proposals, and demonstrating the value of ServiceNow products to prospective clients.

Key Responsibilities

• Support sales teams throughout the opportunity lifecycle.
• Conduct customer discovery sessions to understand business challenges and requirements.
• Develop ServiceNow solution strategies aligned with customer objectives.
• Deliver product demonstrations, proof-of-concepts (POCs), and executive presentations.
• Create solution architectures, effort estimates, and technical response documents.
• Assist in RFP, RFI, and RFQ responses.
• Develop business cases, ROI models, and value realization presentations.
• Work closely with delivery teams to ensure proposed solutions are practical and implementable.
• Collaborate with ServiceNow account teams and alliance partners to drive strategic pursuits.
• Translate customer business challenges into measurable business outcomes through ServiceNow solutions.
• Engage with CIOs, CTOs, and executive stakeholders to align technology investments with business goals.
• Position ServiceNow AI, automation, and workflow capabilities to support digital transformation initiatives.
• Drive proposal quality, estimation accuracy, and solution excellence across pursuits.
• Contribute to opportunity win rates, pipeline growth, and revenue generation through effective solution consulting.
• Support expansion opportunities within existing customer accounts by identifying additional ServiceNow use cases.

Required Qualifications

• Bachelor's degree in Information Technology, Business, or related field.
• 8+ years of experience in ServiceNow consulting, implementation, solutioning, or pre-sales.
• Strong understanding of ServiceNow platform capabilities and use cases.
• Experience in creating solution proposals and customer presentations.
• Excellent communication and presentation skills.
• A strong and thriving network of ServiceNow professionals and customers is a key advantage

Preferred Certifications

• CIS Certifications (ITSM, ITOM, HAM, SAM, CSM, HRSD, etc.)

#LI-MS2

We’re a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.