Lead end-to-end implementation of ServiceNow modules including ITSM, ITOM, ITBM, HRSD, and custom applications.
Collaborate with business stakeholders to gather and analyze requirements and translate them into technical solutions on the ServiceNow platform.
Drive architectural design, governance, and best practices in ServiceNow development and administration.
Manage and mentor a team of ServiceNow developers and administrators; conduct code reviews and ensure adherence to development standards.
Design and develop custom workflows, integrations (REST/SOAP APIs), and UI policies using ServiceNow Studio, Flow Designer, and Scripting.
Oversee platform performance, upgrades, and health, ensuring minimal downtime and scalability.
Establish and enforce platform standards, security protocols, and compliance policies.
Liaise with third-party vendors and ServiceNow partners for module upgrades and issue resolution.
Provide guidance for platform roadmap and recommend new modules or enhancements as per evolving business needs.
RequirementsRequired Skills & Qualifications:
Deep knowledge and hands-on experience with ServiceNow ITSM, CMDB, Discovery, Service Catalog, HRSD, ITOM, and Performance Analytics.
Strong experience in scripting (JavaScript, Glide API), ServiceNow Flow Designer, ACLs, UI Policies, and Business Rules.
Experience integrating ServiceNow with third-party tools using REST, SOAP, and MID Server.
Familiarity with Agile and DevOps methodologies.
Experience managing a ServiceNow team or function, including mentoring junior developers.
Excellent communication, leadership, and stakeholder management skills.
ServiceNow Certified System Administrator and at least one Certified Implementation Specialist (ITSM, ITOM, etc.) preferred.
ITIL v3 or v4 Foundation certification is a plus.
Skills Required
- Hands-on experience with ServiceNow ITSM, CMDB, Discovery, Service Catalog, HRSD, ITOM, and Performance Analytics
- Strong scripting experience using JavaScript and Glide API
- Experience with ServiceNow Studio, Flow Designer, ACLs, UI Policies, and Business Rules
- Experience integrating ServiceNow with third-party tools using REST, SOAP, and MID Server
- Familiarity with Agile and DevOps methodologies
- Experience managing and mentoring a ServiceNow development/administration team
- Excellent communication, leadership, and stakeholder management skills
- ServiceNow Certified System Administrator and at least one Certified Implementation Specialist (ITSM, ITOM, etc.)
- ITIL v3 or v4 Foundation certification
What We Do
QBrainX Inc. is a specialized provider of hyper-automation and enterprise process optimization solutions. Acting as a digital transformation ally, the company empowers businesses across various domains to achieve excellence through innovative digital engineering and platform modernization. It leverages expertise in ServiceNow, Salesforce, SAP, and AI-driven data solutions to automate business processes and deliver high-performance, future-ready systems for global enterprises.
