The Role
Design, develop, and document complex software solutions in ServiceNow, focusing on integrations, user experience, and operational improvements. Collaborate on system enhancements and provide support for testing and implementation.
Summary Generated by Built In
Primary DetailsTime Type: Full timeWorker Type: EmployeeThe purpose of this role is design, code, test, correct, and document complex programs and scripts based on agreed specifications and standards, in collaboration with software engineers to develop and integrate software solutions, and enhance existing systems to improve operational applications.
Responsibilities :
- Expertise in multiple ServiceNow Applications
- ITSM (Incident, Problem, Request, Change), Employee Centre, Virtual Agent
- HR Service Delivery
- ServiceNow CMDB configuration
- Workflow / Flow Designer Configuration
- Integrations and IntegrationHub
- Employee Center Configuration
- Data loads / transform maps
- Deployment via update sets and unit testing
- Delivery of technical documentation
- ServiceNow Architecture
- MID server implementation and configuration experienc
- Scripting (JavaScript/REST)
- Contributing to the continuous improvement of development processes and methodologies
- SDLC and associated methodologies followed
- Issues resolved or escalated in a timely manner in alignment with SL
- Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
- Ensure customer impacts are assessed and addressed in the design and delivery of solutions
- Proactively build and maintain strong and effective working relationships with key stakeholders
- Analyse business requirements, design and implement solutions
- Complete impact analysis, determine test coverage requirements
- Ensure appropriate support to the end users during UAT and Postproduction Testing.
- Perform implementation, handover and support activities as required
Work Experience:
- Experience with Yokohama / Zurich is preferred, must be a qualified ServiceNow System Admin and hold at least one Implementation or Application Developer Certification
- Broad knowledge of software development life cycle processes
- Relational database and SQL development experience
- Knowledge of Agile methodology
- Knowledge of any of the following would be beneficial: IT Operations Management, Security Operations, Integrated Risk Management or Software Asset Management Pro
Skills:
Adaptability, Agile Application Development, Communication, Critical Thinking, Customer Service, GitLab CI/CD, Intentional collaboration, Managing performance, Process Improvements, Risk Management, Scalability Testing, Software Development, Software Development Life Cycle (SDLC) Methodologies, Stakeholder Management, Team ManagementHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Skills Required
- Experience with ServiceNow Applications
- ServiceNow Implementation or Application Developer Certification
- Experience in software development life cycle processes
- Relational database and SQL development experience
- Knowledge of Agile methodology
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The Company
What We Do
QBE Insurance Group is one of the world's top 20 general insurance and reinsurance companies, with operations in all the key insurance markets. QBE is listed on the Australian Securities Exchange and is headquartered in Sydney. We employ more than 11,000 people in 27 countries.
