The Role
The ServiceNow Developer is responsible for designing, developing, and configuring solutions on the ServiceNow platform, customizing applications based on client requirements, and providing ongoing support.
Summary Generated by Built In
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital seeks a ServiceNow Developer to join our growing ServiceNow practice area. This is a 100% remote opportunity! Candidates must be willing to interview and work in US-based time zones for this full-time opportunity.
As a ServiceNow Developer, working remotely, you will be responsible for designing, developing, and configuring solutions on the ServiceNow platform. You will work closely with clients and internal stakeholders to understand their requirements and translate them into technical solutions that leverage ServiceNow capabilities effectively, as well as providing ongoing support to our customers.
What You Will Be Doing:
- Design, develop, and implement solutions on the ServiceNow platform using JavaScript, HTML, CSS, and other relevant technologies.
- Customize ServiceNow applications and modules based on client requirements.
- Collaborate with business analysts and stakeholders to gather and refine requirements.
- Configure workflows, business rules, UI policies, client scripts, and ACLs in ServiceNow.
- Integrate ServiceNow with other systems and applications using APIs and web services.
- Perform unit testing and support user acceptance testing (UAT) activities.
- Provide ongoing support and maintenance for ServiceNow applications.
- Stay updated with ServiceNow releases and new features to leverage them for continuous improvement.
What You Will Bring:
- Bachelor’s degree in Computer Science, Engineering, or related field.
- Proven experience as a ServiceNow Developer, with at least 2 years of hands-on experience.
- Strong knowledge of ServiceNow development best practices and methodologies.
- Proficiency in JavaScript, HTML, CSS, and web service integrations (SOAP, REST, JSON, etc.)
- Experience with ServiceNow scripting and APIs.
- ServiceNow certifications (Certified Application Developer, Certified Implementation Specialist) preferred.
- Ideally, experience or understanding of CX technologies (Salesforce, Genesys, Microsoft Dynamics, Cisco WCC, AWS Connect, NICE CXone)
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About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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Top Skills
CSS
HTML
JavaScript
JSON
Rest
Servicenow
Soap
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation.
With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
