The Role
Administer, develop, and improve the ServiceNow platform, including workflows, automations, integrations, access controls, releases, support, and governance. Build secure solutions using ServiceNow development tools and integrate the platform with Salesforce and other enterprise systems through REST and SOAP APIs. Translate stakeholder requirements into maintainable technical solutions, troubleshoot platform and integration issues, support testing and upgrades, and produce technical and release documentation.
Summary Generated by Built In
At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.
We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.
We are currently looking for a passionate and enthusiastic ServiceNow Administrator / Developer for a 12-month Fixed Term Contract.
The ServiceNow Administrator / Developer will administer, develop and improve the ServiceNow platform, delivering secure and reliable workflows and integrations with Salesforce and other enterprise systems.
We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.
We are currently looking for a passionate and enthusiastic ServiceNow Administrator / Developer for a 12-month Fixed Term Contract.
The ServiceNow Administrator / Developer will administer, develop and improve the ServiceNow platform, delivering secure and reliable workflows and integrations with Salesforce and other enterprise systems.
This hands-on role combines platform ownership, development, operational support and stakeholder engagement, translating business requirements into well-governed technical solutions.
We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.
Key Responsibilities
Platform administration and support
- Administer and maintain users, roles, access controls, forms, tables, notifications, service catalogues and workflows.
- Monitor platform health, resolve incidents and defects, and support upgrades, patches and regression testing.
- Manage development, test and production releases under agreed change controls.
- Maintain concise platform, configuration and support documentation.
Development and automation
- Design, build, test and deploy solutions using Flow Designer, IntegrationHub, Business Rules, Client Scripts, UI Policies, Script Includes and Scheduled Jobs.
- Develop reusable, supportable solutions that follow ServiceNow standards and minimise customisation.
- Produce essential technical designs, test evidence and release documentation.
API and third-party integrations
- Design, build and support integrations between ServiceNow, Salesforce and other enterprise systems using REST/SOAP APIs.
- Define data mappings, transformation, authentication, monitoring, error handling and reconciliation.
- Troubleshoot integration, synchronisation, performance and security issues with system owners.
Stakeholder engagement and governance
- Gather and challenge requirements, assess feasibility and translate needs into practical technical solutions.
- Explain ServiceNow options, risks and constraints to technical and non-technical stakeholders.
- Support platform governance, backlog prioritization, roadmap planning and knowledge transfer
Skills Knowledge and Expertise
Must Have
- ServiceNow: Strong enterprise administration, configuration and development experience.
- Development: Strong ServiceNow development experience using JavaScript, Glide APIs, Flow Designer, Business Rules, Client Scripts, UI Policies and Script Includes.
- Integrations: REST/SOAP APIs, webhooks, IntegrationHub, MID Server, JSON/XML, OAuth and secure authentication.
- ITSM: Incident, Problem, Change, Request, Knowledge, Service Catalogue and CMDB processes.
- Delivery: Requirements, design, testing, deployment, troubleshooting, documentation and stakeholder communication.
Desirable skills and experience
- ServiceNow CSA, CAD or relevant CIS certification.
- Experience with ATF, Agile delivery and code review practices.
- Exposure to ITOM, Discovery, Service Mapping, CSM, Performance Analytics, Service Portal or UI Builder.
- Integration experience with Salesforce, Azure, Active Directory
Key behaviours
- Takes ownership and resolves issues in a structured, documented way.
- Balances delivery pace with security, supportability and governance.
- Collaborates effectively, communicates risks early and shares knowledge.
- Focuses on user outcomes and continuous improvement.
Benefits
This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.
Benefits may include:
Benefits may include:
- Remote/Flexible work
- Discovery Medical Aid
- Connectivity Allowance
- 15 days paid holiday a year- (this includes three Sabio days)
- Momentum EAP
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
About
THE DIGITAL CX TRANSFORMATION COMPANYWhy Sabio? We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences.At Sabio, we are devoted to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation. We are committed to being an equal opportunity employer that not only values but celebrates diversity and inclusion. We firmly stand against discrimination based on factors such as race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, and disability status. If you need accommodations, additional support and/or have any specific requirements, we invite you to reach out to our talent team directly: [email protected]
Skills Required
- Strong enterprise ServiceNow administration, configuration, and development experience
- Strong ServiceNow development experience using JavaScript, Glide APIs, Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes
- Experience with REST and SOAP APIs, webhooks, IntegrationHub, MID Server, JSON/XML, OAuth, and secure authentication
- Knowledge of ITSM processes including Incident, Problem, Change, Request, Knowledge, Service Catalogue, and CMDB
- Experience with requirements gathering, design, testing, deployment, troubleshooting, documentation, and stakeholder communication
- ServiceNow CSA, CAD, or relevant CIS certification
- Experience with ATF, Agile delivery, and code review practices
- Exposure to ITOM, Discovery, Service Mapping, CSM, Performance Analytics, Service Portal, or UI Builder
- Integration experience with Salesforce, Azure, or Active Directory
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The Company
What We Do
We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences. Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India. Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels. The Group works with major brands worldwide, including Aegon, AXA Assistance, BBVA, BGL, Caixabank, DHL, loveholidays, Marks & Spencer, Rentokil Initial, Essent, GovTech, HomeServe, Saga, Sainsbury’s Argos, Telefónica and Transcom Worldwide.
