Jobs at Sabio

Design, build, test, deploy and optimize conversational AI for contact centers. Create intents, dialogue flows, prompts and linguistic resources; train and evaluate NLU/LLM, ASR/TTS components; ensure GDPR and Responsible AI compliance; support CI/CD, monitoring, and cross-functional enablement to improve containment, CSAT and other CX metrics.

Lead end-to-end delivery of AI-powered customer service bot solutions for contact centers. Manage project planning, timelines, budgets, risks, and cross-functional teams (engineering, data science, UX, operations). Define scope and technical requirements, ensure compliance, monitor KPIs and financials, and drive post-deployment optimization and continuous improvement.

Manage end-to-end credit control and collections for a pan‑European portfolio (focus on France). Execute dunning, reduce DSO, investigate payment disputes, deliver aged-debt and collection KPI reporting, liaise with internal teams and customers, and drive process improvements across multi-country operations.

Provide legal counsel on AI and privacy across customer, partner and supplier contracts; lead EU AI Act and ISO 42001 readiness; advise on IP, data protection, incident response, audits and regulatory engagement; produce playbooks, training and negotiation support for commercial teams.

Lead and scale Sabio's Consulting & Advisory practice across AI & Automation, Data & Insights and Operational CX. Own proposition development, revenue, P&L, sales leadership, high-impact client delivery, and build a high-performing consultancy team to drive measurable outcomes and managed-service opportunities.

Lead month-end closing, manage revenue recognition, accruals, balance sheet reconciliations and statutory reporting for Sabio France and related entities. Coordinate audits and act as main contact for auditors, prepare French statutory accounts and legal filings. Oversee day-to-day accounting, intercompany transactions, accounts receivable/credit control, and multi-country payroll coordination. Provide reporting, financial analysis, and support process improvements across international entities.

Provide legal counsel on AI and data protection across customer, partner and supplier contracts; lead EU AI Act readiness and ISO 42001 alignment; advise on IP, data transfers, DSRs, audits, incidents and regulator engagement; draft playbooks, run trainings, and support multilingual contracting (French/Spanish) in a fast-growing AI/SaaS environment.

Lead functional consultant for Sabio WFO deployments: design, configure, test, and implement WFO solutions. Deliver functional workshops, create design documentation, support integration/E2E/UAT testing, provide training and knowledge transfer, analyze solution performance, and manage customer relationships through go-live and post-live support.

Provide legal counsel on AI, privacy and data protection across customer, partner and supplier contracts; lead EU AI Act readiness and ISO 42001 alignment; advise on IP, data transfers, DPIAs, incident response, audits and regulator engagement; produce playbooks, training, and negotiation support across commercial teams.

Design, build and operate secure, scalable AI-enabled cloud-native solutions with a DevOps-first approach. Own full lifecycle delivery including IaC, CI/CD, monitoring, troubleshooting, performance tuning, customer engagement, and reusable DevOps tooling.

Identify and qualify leads (primarily large UK Financial Services and Retail), perform outbound calls, gather prospect data, set appointments for sales, maintain CRM records, collaborate with marketing, and support local lead-generating events while communicating frequently with Dutch stakeholders.

Build and maintain scalable ETL/ELT pipelines, integrate ServiceNow and Salesforce data, implement Microsoft Fabric medallion architecture, and develop Power BI reports and semantic models to deliver reliable insights and support stakeholders.

Design and deliver AI-powered demos, prototypes, and proofs-of-concept using generative AI and internal tooling. Collaborate with sales and product teams to create tailored solutions, support business development with ROI modelling, translate data insights for stakeholders, and ensure ethical AI practices across customer engagements.

Lead and deliver complex contact-centre and IT projects end-to-end using Waterfall and Agile. Manage multiple technical projects, financials, stakeholder relationships, benefit realisation, project plans, pre-sales support, and handover to support while coaching teams.

Design, build and operate secure, scalable AI-enabled cloud-native solutions with an automation-first DevOps approach. Own full lifecycle delivery including IaC, CI/CD, deployment, monitoring, troubleshooting, performance tuning, and customer-facing communication. Contribute shared tooling, reusable components, and engineering standards while continuously evaluating new DevOps technologies.

Lead Sabio WFO deployments: design and document functional solutions, configure systems, perform system/integration/E2E/UAT testing, provide UAT/go-live support, deliver customer training, and manage customer relationships to optimize WFO operations.

Lead functional Sabio WFO deployments: design, configure, test (functional, integration, E2E, UAT), deliver training, transfer knowledge, and manage customer relationships to optimize WFO operations.

Lead and deliver large-scale technical projects end-to-end using Waterfall and Agile. Manage multiple complex programmes, financials, benefits realisation, stakeholder relationships, handover to support, and mentor junior staff while supporting pre-sales and programme reporting.