Jobs at Sabio

Leads South Africa’s software engineering team while remaining hands-on in production coding, architecture, technical delivery, and operational support. Delivers secure, scalable AI-enabled, voice, and contact centre solutions across frontend, backend, integrations, cloud, and infrastructure. Provides technical direction, estimates, escalation support, mentoring, code reviews, and engineering standards across multiple customer projects. Partners with delivery leads, architects, and stakeholders to manage risks, resolve complex issues, and improve reliability through testing, CI/CD, observability, and automation.

Own the technical development and evolution of a customer-facing full-stack application integrated with Genesys Cloud. Design, build, test, release, and support features across the UI, backend, integrations, real-time communications, caching, and AWS infrastructure. Improve performance, reliability, maintainability, and operational visibility while managing product releases, compatibility, technical risks, documentation, and production issues. Collaborate with engineering, product, delivery, customer-facing, and Genesys teams to deliver roadmap outcomes.

The Account Manager drives new business and account growth across Spain, managing strategic sales engagements from opportunity creation through complex contract negotiation. Responsibilities include account planning, relationship development with C-level stakeholders, solution selling, proposal creation, forecasting, and leading multidisciplinary bid teams. The role requires strong knowledge of cloud, contact centre, AI, and data solutions, plus fluent Spanish and English communication skills.

Administer, develop, secure, and improve the ServiceNow platform. Build workflows, automations, and integrations with Salesforce and enterprise systems; manage releases, upgrades, incidents, documentation, testing, and platform governance. Translate stakeholder requirements into practical technical solutions, troubleshoot performance and security issues, and support ITSM processes including Incident, Problem, Change, Request, Knowledge, Service Catalogue, and CMDB.

Administer, develop, and improve the ServiceNow platform, including workflows, automations, integrations, access controls, releases, support, and governance. Build secure solutions using ServiceNow development tools and integrate the platform with Salesforce and other enterprise systems through REST and SOAP APIs. Translate stakeholder requirements into maintainable technical solutions, troubleshoot platform and integration issues, support testing and upgrades, and produce technical and release documentation.

Serve as a presales solutions consultant for AI, automation, and customer experience technologies. Lead discovery conversations, analyze RFPs, develop proposals, prepare demonstrations, present recommendations, assess competitors, and support business cases. Collaborate with sales, product, technical, and delivery teams to validate solution feasibility and customer outcomes. Maintain knowledge of contact center and AI technologies while managing multiple opportunities and deadlines in Spanish and English.

Provide presales consulting for Genesys Cloud, AI, and contact center solutions. Lead customer discovery, analyze RFPs, develop proposals and business cases, and deliver presentations, workshops, and demonstrations. Collaborate with sales, technical, product, and delivery teams to validate scope, feasibility, benefits, and customer expectations. Evaluate competitors, support marketing events, and continuously develop expertise in Genesys Cloud and AI automation technologies.

Designs, deploys, and maintains multi-country Genesys Cloud CX solutions integrated with CRM, call recording, workforce management, and external systems. Responsibilities include Architect voice and digital flow design, web-service integrations, scripting, campaign configuration, real-time and historical reporting, and digital-channel implementation. The consultant collaborates on customer experience transformation projects and supports complex Genesys implementations using APIs, workflows, data actions, and third-party tools.

Designs, deploys, integrates, and maintains multi-country Genesys Cloud CX solutions, including IVR and digital channel flows, CRM integrations, call recording, workforce management, reporting, campaigns, scripts, and third-party web services. The consultant configures routing, telephony, agents, skills, roles, Architect flows, bots, data actions, and real-time and historical reporting while collaborating with delivery teams and clients.

Designs, deploys, and maintains Genesys Cloud CX contact-center solutions, including IVR and digital-channel flows, routing, telephony, campaigns, reporting, scripting, CRM integrations, call recording, and workforce management systems. The consultant builds web-service integrations, supports multi-country projects, and collaborates with technical teams. Spanish fluency is essential, while Genesys certification, API expertise, programming knowledge, Agile experience, and CRM integration experience are preferred.

Build and maintain scalable ETL/ELT pipelines, integrate ServiceNow and Salesforce data, implement Microsoft Fabric medallion architecture, and develop Power BI reports and semantic models to deliver reliable insights and support stakeholders.

Lead and deliver large-scale technical projects end-to-end using Waterfall and Agile. Manage multiple complex programmes, financials, benefits realisation, stakeholder relationships, handover to support, and mentor junior staff while supporting pre-sales and programme reporting.