Jobs at Sabio

Build and support real-time voice and generative AI applications using asynchronous Python, microservices, REST integrations, and Azure services. Develop reliable backend systems with FastAPI and related technologies, implement observability, contribute to CI/CD, and maintain production operations through an out-of-hours rota. Engage directly with customers on troubleshooting, technical workshops, solution design, and implementation support.

Designs, develops, implements, and supports Amazon Connect and AWS contact centre solutions. Responsibilities include creating contact flows, integrations, automation, omnichannel capabilities, security controls, reporting, and conversational AI solutions. The role troubleshoots platforms, supports compliance, leads technical workstreams, reviews solution designs, and mentors Amazon Connect specialists. It also translates client requirements into scalable customer experience applications and drives technical standards and continuous improvement.

Designs, deploys, and maintains multi-country Genesys Cloud CX solutions integrated with CRM, call recording, workforce management, and external systems. Responsibilities include Architect voice and digital flow design, web-service integrations, scripting, campaign configuration, real-time and historical reporting, and digital-channel implementation. The consultant collaborates on customer experience transformation projects and supports complex Genesys implementations using APIs, workflows, data actions, and third-party tools.

Designs, develops, implements, and supports Amazon Connect and AWS contact center solutions. Responsibilities include contact flows, omnichannel experiences, enterprise integrations, automation, conversational AI, security, compliance, troubleshooting, documentation, and optimization. Acts as a technical authority and leads, mentors, and coaches Amazon Connect specialists while driving solution quality, deployment standards, and continuous improvement.

Designs, deploys, integrates, and maintains multi-country Genesys Cloud CX solutions, including IVR and digital channel flows, CRM integrations, call recording, workforce management, reporting, campaigns, scripts, and third-party web services. The consultant configures routing, telephony, agents, skills, roles, Architect flows, bots, data actions, and real-time and historical reporting while collaborating with delivery teams and clients.

Administer, develop, and improve the ServiceNow platform, including workflows, automations, integrations, access controls, releases, support, and governance. Build secure solutions using ServiceNow development tools and integrate the platform with Salesforce and other enterprise systems through REST and SOAP APIs. Translate stakeholder requirements into maintainable technical solutions, troubleshoot platform and integration issues, support testing and upgrades, and produce technical and release documentation.

Administer, develop, secure, and improve the ServiceNow platform. Build workflows, automations, and integrations with Salesforce and enterprise systems; manage releases, upgrades, incidents, documentation, testing, and platform governance. Translate stakeholder requirements into practical technical solutions, troubleshoot performance and security issues, and support ITSM processes including Incident, Problem, Change, Request, Knowledge, Service Catalogue, and CMDB.

Designs, deploys, and maintains Genesys Cloud CX contact-center solutions, including IVR and digital-channel flows, routing, telephony, campaigns, reporting, scripting, CRM integrations, call recording, and workforce management systems. The consultant builds web-service integrations, supports multi-country projects, and collaborates with technical teams. Spanish fluency is essential, while Genesys certification, API expertise, programming knowledge, Agile experience, and CRM integration experience are preferred.

Designs, develops, implements, and supports Amazon Connect contact center solutions on AWS. Responsibilities include creating contact flows, omnichannel experiences, integrations, serverless applications, Infrastructure as Code, CI/CD pipelines, monitoring, security controls, automation, troubleshooting, and technical documentation. The role also leads development workstreams, mentors engineers, reviews solutions and code, promotes best practices, and drives continuous improvement across the AWS Connect practice.

Lead month-end closing, manage revenue recognition, accruals, balance sheet reconciliations and statutory reporting for Sabio France and related entities. Coordinate audits and act as main contact for auditors, prepare French statutory accounts and legal filings. Oversee day-to-day accounting, intercompany transactions, accounts receivable/credit control, and multi-country payroll coordination. Provide reporting, financial analysis, and support process improvements across international entities.

Build and maintain scalable ETL/ELT pipelines, integrate ServiceNow and Salesforce data, implement Microsoft Fabric medallion architecture, and develop Power BI reports and semantic models to deliver reliable insights and support stakeholders.

Lead and deliver large-scale technical projects end-to-end using Waterfall and Agile. Manage multiple complex programmes, financials, benefits realisation, stakeholder relationships, handover to support, and mentor junior staff while supporting pre-sales and programme reporting.