ServiceNow Business Analyst
Overview:
We are seeking a skilled and experienced ServiceNow Business Analyst to join our team. In this role, you will act as a liaison between business stakeholders and technical teams to analyze business processes, gather requirements, and translate them into effective non-custom ServiceNow solutions.
Responsibilities:
- Requirements Gathering: Collaborate with business stakeholders to elicit, analyze, and document business requirements related to ServiceNow platform implementations and enhancements.
- Process Analysis: Conduct thorough analysis of existing business processes and workflows to identify areas for improvement and optimization using ServiceNow capabilities.
- Solution Design: Work closely with technical teams to translate business requirements into functional specifications and design ServiceNow solutions that align with business objectives.
- Configuration and Customization: Configure ServiceNow applications, forms, workflows, and integrations to meet business needs, ensuring adherence to best practices and standards.
- Data Analysis: Analyze and validate data requirements for ServiceNow implementations, including data migration, transformation, and integration with external systems.
- Training and Documentation: Provide training and support to end-users on ServiceNow functionality, workflows, and best practices. Create and maintain technical documentation, including user guides, training materials, and process documentation.
- Continuous Improvement: Stay updated on ServiceNow platform updates, new features, and best practices. Identify opportunities for process improvements and optimization to enhance the efficiency and effectiveness of ServiceNow solutions.
Qualifications:
- 3-5 years of proven experience as a Business Analyst, with a focus on ServiceNow platform.
- Strong understanding of ServiceNow modules for SPM & ITSM. Any other module is a plus such as: ITOM, CSM, MCO, WSD, & HRSD.
- Experience with ServiceNow implementation methodologies and best practices.
- Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
- Strong communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
- Ability to work independently and collaboratively in a fast-paced environment, managing multiple tasks and priorities effectively.
- Familiarity with Agile and/or iterative delivery methodologies
#LI-RB1
About Us
The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES
• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength
VERTIV BEHAVIORS
• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]
Skills Required
- 3-5 years experience as a Business Analyst with a focus on the ServiceNow platform
- Strong understanding of ServiceNow modules for SPM and ITSM
- Experience with other ServiceNow modules (ITOM, CSM, MCO, WSD, HRSD)
- Experience with ServiceNow implementation methodologies and best practices
- Excellent analytical and problem-solving skills; translate business requirements into technical solutions
- Strong communication skills to convey technical concepts to non-technical stakeholders
- Ability to work independently and collaboratively, managing multiple tasks and priorities
- Familiarity with Agile and/or iterative delivery methodologies
- Authorized to work in the United States without sponsorship
Vertiv Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vertiv and has not been reviewed or approved by Vertiv.
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Healthcare Strength — Health coverage is described as comprehensive, with standard medical, dental, and vision plans plus wellness and mental-health resources. Core offerings also include disability and life insurance and an Employee Assistance Program.
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Leave & Time Off Breadth — Time off includes paid holidays and PTO typical of large employers, and many U.S. salaried roles feature flexible or "unlimited" PTO approaches. These programs are part of a structured, global total rewards framework.
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Fair & Transparent Compensation — Pay is considered fair at start for many office-based, engineering, and field service roles, and total compensation packages are viewed as stable. In some hourly manufacturing settings, overtime opportunities help boost overall earnings.
Vertiv Insights
What We Do
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to ensure its customers’ vital applications run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs approximately 20,000 people and does business in more than 130 countries. For more information, and for the latest news and content from Vertiv, visit Vertiv.com.
