At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the LifeWork on a growing, dynamic team to implement new ServiceNow features, develop custom enhancements to ServiceNow applications, create new custom applications, and migrate legacy solutions to the latest technologies. Our current programs include a broad rollout of NowAssist and Predictive Intelligence capabilities, expansion of Configurable Workspace capabilities, and numerous modernization and automation initiatives.This position offers a flexible working set-up, with options for on-site, hybrid, or remote arrangements depending on your location and preference. You’ll report to our Bogota office, collaborating with global teams and stakeholders across multiple regions.
Responsibilities include the following and other duties may be assigned:
- ServiceNow Business Analyst plays a key role in aligning business needs with technical implementation within the ServiceNow platform
- Responsibilities may include the following and other duties may be assigned
- Consults with business stakeholders to understand and evaluate current business processes and identify complex business problems and needs turning those needs into system requirements
- Analyses business requirements and translating them into actionable ServiceNow tasks and projects
- Provides technical expertise for system functional specifications and deploys new and current systems, processes and procedures in a cost-effective manner
- Works closely with stakeholders, including business users, ServiceNow architects, and developers, to ensure solutions align with organizational goals and are implemented effectively
- Translate high-level process definitions into detailed ServiceNow implementation designs (epics, features, user stories)
- May configure system settings and options; plan and execute unit, system, and integration testing to meet business requirements. May lead cross-functional linked teams to address business or systems issues
- Conduct testing and ensure quality assurance
- Works independently under limited supervision to determine and develop approach to solutions.
- Communicates with senior internal and external customers and vendors
- May provide guidance, coaching and training to other employees within job area.
Required Knowledge and Experience:
- Bachelor’s degree
- Fluent in English level (Speaking - Writing and Listening)
- Five years of ServiceNow experience with demonstrated success in managing technical teams in global organizations
- Proficiency in business and IT agile methodologies; experience with Scrum/Agile frameworks
- Hands-on expertise in ServiceNow
- Familiarity with software engineering principles and design patterns
- Knowledge of software security practices
- Ability to advocate for out-of-the-box ServiceNow solutions while aligning with business needs
- ServiceNow Certified System Administrator, Certified Implementation Specialist – IT Service Management (CIS - ITSM), Certified Implementation Specialist – Customer Service Management (CIS – CSM) and/or Certified Implementation Specialist – Human Resources (CIS – HR) is advantageous
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
Top Skills
What We Do
Medtronic is a global healthcare solutions company operating in approximately 160 countries. We are committed to improving lives through our medical technologies, services, and solutions.
Since our beginning, 60 years ago, our Mission has remained the same: to alleviate pain, restore health, and extend life for people around the world. The Mission is our ethical framework and inspirational goal guiding our day-to-day work. It reminds us that our efforts are transforming millions of lives each year.
To meet the needs of patients and healthcare professionals around the globe, we operate from more than 370 locations in approximately 160 countries.
