The Role
Leads end-to-end delivery of AI-enabled ServiceNow solutions, including architecture, governance, security, compliance, GenAI and agentic workflow implementation. Conducts client discovery workshops, develops AI roadmaps, manages stakeholder relationships, and mentors cross-functional Agile teams. Requires advanced ServiceNow expertise, LLM integration, prompt engineering, RAG, vector search, cloud AI services, observability, and enterprise integration technologies.
Summary Generated by Built In
ServiceNow Associate Manager
Location: Bengaluru, BDC7A
Experience: 6–8 Years
CTC: Up to ₹17 LPA
Work Mode: Work From Office
Role: Associate Manager
ROLE OVERVIEW
We are looking for an experienced ServiceNow professional to lead AI-powered ServiceNow solutions, drive architecture and governance, and manage client-facing delivery across complex engagements.
KEY RESPONSIBILITIES
• Lead end-to-end delivery of AI-driven ServiceNow solutions.
• Define architecture, security, governance and compliance standards.
• Conduct client discovery workshops and shape AI roadmaps.
• Introduce GenAI and agentic patterns into ServiceNow workflows.
• Lead and mentor cross-functional Agile teams.
• Drive stakeholder management, innovation and sustainable delivery.
REQUIRED SKILLS
• Advanced ServiceNow architecture: App Engine, Flow Designer, IntegrationHub, Scoped Apps.
• Virtual Agent, AI Search and Now Assist.
• LLM integration, prompt engineering and AI evaluation.
• Agentic AI, orchestration, RAG and vector search concepts.
• Azure OpenAI / AWS / GCP AI services and AI observability.
• Responsible AI, governance and compliance.
• REST/SOAP, MID Server, OAuth and SAML.
• Strong client communication, leadership and negotiation skills.
Ideal candidate should have strong ServiceNow expertise with the ability to lead teams, engage clients and deliver AI-enabled enterprise solutions.
Skills Required
- 6-8 years of professional experience
- Advanced ServiceNow architecture experience with App Engine, Flow Designer, IntegrationHub, and Scoped Apps
- Experience with Virtual Agent, AI Search, and Now Assist
- Experience with LLM integration, prompt engineering, and AI evaluation
- Knowledge of Agentic AI, orchestration, RAG, and vector search concepts
- Experience with Azure OpenAI, AWS, or GCP AI services and AI observability
- Knowledge of Responsible AI, governance, and compliance
- Experience with REST, SOAP, MID Server, OAuth, and SAML
- Strong client communication, leadership, and negotiation skills
- Ability to lead and mentor cross-functional Agile teams
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The Company
What We Do
Vrinda International is a Chandigarh-based recruitment and education consultancy connecting job seekers and employers through domestic and international IT and non-IT hiring. It also supports students with overseas university admissions, visa applications, education guidance, and test preparation for IELTS, PTE, and other programs. Its tech-enabled talent portal provides job matching and career pathways across India and global markets, alongside staffing partnerships.
