Vrinda International Jobs

ServiceNow ITOM – Associate Manager

Vrinda International

ServiceNow ITOM – Associate Manager

Posted 2 Days Ago

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Bangalore, Bengaluru Urban, Karnataka, IND

In-Office

2M-2M Annually

Senior level

Edtech • HR Tech • Information Technology • Professional Services

The Role

Configure, support, optimize, and troubleshoot ServiceNow ITOM solutions. Manage application releases, system stability, performance monitoring, API integrations, and low-code customizations. Serve as an ITOM subject matter expert, collaborate with stakeholders and cross-functional teams, contribute to technical decisions, resolve complex issues, and mentor team members.

Summary Generated by Built In

HIRING: ServiceNow ITOM – Associate Manager

Location:BENGALURU

Experience: 7.5+ Years

Work Mode: On-site / As per project requirement

Role: Packaged/SaaS Application Engineer – ServiceNow ITOM

Level: Associate Manager

CTC :17 LPA

Domain: Cloud First – Core

Role Overview

We are looking for an experienced ServiceNow ITOM professional to join our team as a Packaged/SaaS Application Engineer.

The candidate will be responsible for configuring, supporting, and optimizing ServiceNow ITOM solutions, managing application releases, troubleshooting complex issues, and ensuring overall system stability and performance.

The role requires an SME who can collaborate with multiple teams, contribute to key technical decisions, and provide scalable solutions aligned with business requirements.

Key Responsibilities

• Act as a Subject Matter Expert (SME) in ServiceNow ITOM.

• Lead and collaborate with teams to deliver ServiceNow solutions.

• Configure and optimize applications based on evolving business requirements.

• Manage application releases and ensure system stability.

• Work with APIs and low-code platforms to customize and extend applications.

• Troubleshoot and resolve complex application and system issues.

• Optimize configurations to improve system efficiency and user experience.

• Coordinate with cross-functional teams and stakeholders.

• Contribute to key technical and team-level decisions.

• Provide solutions across immediate and multiple teams.

• Mentor team members and facilitate knowledge sharing.

• Monitor application performance and implement optimization measures.

Mandatory Skills

ServiceNow IT Operations Management (ITOM)

7.5+ years of relevant ServiceNow ITOM experience

Application configuration & release management

APIs and low-code platform experience

Troubleshooting and issue resolution

Performance monitoring & optimization

Strong stakeholder and communication skills

Education

15 years of full-time education is mandatory.

Skills Required

7.5+ years of relevant ServiceNow ITOM experience
ServiceNow IT Operations Management (ITOM) expertise
Application configuration and release management experience
Experience with APIs and low-code platforms
Troubleshooting and complex issue resolution experience
Performance monitoring and application optimization experience
Strong stakeholder management and communication skills
15 years of full-time education

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The Company

10 Employees

Year Founded: 2018

What We Do

Vrinda International is a Chandigarh-based recruitment and education consultancy connecting job seekers and employers through domestic and international IT and non-IT hiring. It also supports students with overseas university admissions, visa applications, education guidance, and test preparation for IELTS, PTE, and other programs. Its tech-enabled talent portal provides job matching and career pathways across India and global markets, alongside staffing partnerships.