Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
We are seeking an experienced ServiceNow Developer to design, build, and implement solutions on ServiceNow AI Control Tower (AICT) — our enterprise platform for governing, securing, and managing AI agents, models, and workflows across the organization. You'll work at the intersection of platform development, AI governance, and enterprise architecture, helping us discover, govern, and scale AI initiatives responsibly.
Responsibilities- Design, configure, and extend ServiceNow AI Control Tower to support enterprise-wide AI governance and lifecycle management
- Build and maintain custom AI agents, skills, flow actions, and subflows using the Now Assist Skill Kit and Build Agent
- Develop and maintain integrations with third-party AI platforms (e.g., AWS Bedrock, Azure AI Foundry, GCP Vertex AI, Copilot Studio) via the Service Graph Connector framework
- Manage CMDB and CSDM data models to ensure accurate tracking of AI assets as configuration items
- Configure and troubleshoot plugin activation sequences, scopes, dependencies, and access controls
- Collaborate with AI Stewards, Risk & Compliance Managers, and Platform Administrators to implement risk assessments, compliance frameworks, and governance policies
- Monitor and support AI Agent Fabric protocols (MCP, A2A) for secure cross-agent communication
- Manage the full AI asset lifecycle from intake and assessment through deployment and retirement
- Write clean, maintainable scripts and workflows (business rules, script includes, client scripts, Flow Designer, IntegrationHub)
- Support version control, rollback, and quality assurance processes for custom AI skills
- 5+ years of ServiceNow development experience, including scripting and Studio/App Engine
- Strong working knowledge of CMDB and CSDM, including CI classes, relationships, and data health management
- Experience with Flow Designer, IntegrationHub, and Service Graph Connectors
- Hands-on experience with ACLs, role design, and persona-based access control
- Experience with plugin/scope management, including activation sequencing and dependency mapping
- Understanding of AI/agentic concepts: AI agents, LLMs, skills, and orchestration frameworks
- Familiarity with Now Assist Skill Kit and/or Build Agent for creating custom skills and agents
- Strong analytical and troubleshooting skills across complex, multi-system integrations
- Excellent communication skills, with the ability to work cross-functionally with governance, risk, security, and compliance stakeholders
- Direct experience implementing or administering ServiceNow AI Control Tower (AICT)
- Knowledge of AI governance, risk, and compliance (IRM/GRC) concepts
- Familiarity with AI Agent Fabric protocols (MCP, A2A)
- Experience integrating with third-party AI/ML platforms (Azure OpenAI, AWS Bedrock, GCP Vertex AI, etc.)
- ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer, Certified Implementation Specialist)
- Completion of ServiceNow's AI Control Tower Implementation Bootcamp or equivalent training
Workplace type:
Remote WorkingAbout NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
Skills Required
- 5+ years of ServiceNow development experience, including scripting and Studio/App Engine
- Strong knowledge of CMDB and CSDM, including CI classes, relationships, and data health management
- Experience with Flow Designer, IntegrationHub, and Service Graph Connectors
- Hands-on experience with ACLs, role design, and persona-based access control
- Experience with plugin and scope management, including activation sequencing and dependency mapping
- Understanding of AI and agentic concepts, including AI agents, LLMs, skills, and orchestration frameworks
- Familiarity with Now Assist Skill Kit and/or Build Agent
- Strong analytical and troubleshooting skills across complex, multi-system integrations
- Excellent communication skills and ability to work cross-functionally with governance, risk, security, and compliance stakeholders
- Direct experience implementing or administering ServiceNow AI Control Tower
- Knowledge of AI governance, risk, and compliance concepts
- Familiarity with AI Agent Fabric protocols, including MCP and A2A
- Experience integrating with third-party AI/ML platforms such as Azure OpenAI, AWS Bedrock, or GCP Vertex AI
- ServiceNow certifications, such as Certified System Administrator, Certified Application Developer, or Certified Implementation Specialist
- Completion of ServiceNow's AI Control Tower Implementation Bootcamp or equivalent training
NTT DATA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NTT DATA and has not been reviewed or approved by NTT DATA.
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Fair & Transparent Compensation — Feedback suggests salary bands and grades are clearly defined, making ranges and promotion criteria easier to understand. Standardized HR processes provide visibility into levels across common delivery roles.
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Healthcare Strength — Feedback suggests the package includes comprehensive medical, dental, and vision options with HSA/FSA eligibility. Global materials emphasize comprehensive insurance and wellbeing as baseline offerings across regions.
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Wellbeing & Lifestyle Benefits — Flexible work options, including remote/hybrid arrangements, are highlighted as core benefits and can support work–life balance. Some delivery teams report more manageable hours than strategy consultancies, improving perceived value for time.
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What We Do
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity
