We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
The ServiceNow Administrator is a key member of the DASH / Technical Operations Team, responsible for the day-to-day administration, configuration, and maintenance of the firm’s ServiceNow platform. This role plays a critical part in ensuring the platform’s reliability, performance, and security, while also providing essential basic engineering and operational support.
The ServiceNow Administrator manages core ITSM applications, troubleshoots platform issues, and helps automate internal business processes. The role also includes light development and customization to enhance functionality and support evolving business needs. This position requires a proactive, detail-oriented individual with a strong understanding of the ServiceNow platform, IT Service Management best practices, and foundational application development and scripting knowledge.
RESPONSABILITIES
- Administer and support core ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management
- Configure and maintain forms, lists, UI policies, business rules, notifications, and Flow Designer workflows
- Manage users, groups, roles, and access controls in alignment with security and governance standards
- Troubleshoot platform and application issues, identifying root cause and implementing corrective actions
- Support data imports, exports, and basic integrations under established standards and guidance
- Implement minor enhancements and low code solutions to improve operational efficiency and user experience
- Maintain platform documentation, operational procedures, and knowledge articles
- Support other applications managed by the Technical Operation Team (Secret Server and BeyondTrust)
REQUIREMENTS AND QUALIFICATIONS
Minimum Requirements
- Bachelor’s degree in information technology, Computer Science, or related field.
- Experience with the ServiceNow platform.
- Ability to work both independently and as part of a collaborative, cross-functional team, contributing to the firm's overall success.
- Excellent problem-solving, communication, and interpersonal skills, with a focus on internal customer service.
- The ability to communicate effectively and professionally.
- Ability to work under pressure and manage multiple tasks simultaneously.
- ServiceNow CSA certification is required within 6 months of starting position.
Preferred Requirements
- 1 - 3 years of ServiceNow experience
- ServiceNow CSA certification
- ITIL Certification
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits https://rsmus.com/careers/el-salvador.html.
RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Salvadoran Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].
Skills Required
- Bachelor's degree in information technology, Computer Science, or related field
- Experience with the ServiceNow platform
- ServiceNow CSA certification (required within 6 months of start)
- Excellent problem-solving, communication, and interpersonal skills with focus on internal customer service
- Ability to work independently and as part of a cross-functional team
- Ability to work under pressure and manage multiple tasks simultaneously
- 1-3 years of ServiceNow experience
- ITIL Certification
- Existing ServiceNow CSA certification
RSM US LLP Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RSM US LLP and has not been reviewed or approved by RSM US LLP.
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Parental & Family Support — Benefits include up to $50,000 in fertility coverage, up to $20,000 for adoption or surrogacy, 12 weeks of paid parental leave, six weeks of paid family caregiver leave, and backup care support. Feedback suggests these programs are a standout strength for parents and caregivers.
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Leave & Time Off Breadth — Time off provisions include self-managed PTO for associates and above, at least 14 paid holidays, and additional wellbeing days. Feedback suggests this breadth helps offset mid-market base pay perceptions.
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Healthcare Strength — Health offerings include two HDHP medical plans with firm HSA contributions, dental and vision coverage, telehealth, and a mental-health platform with free coaching/therapy sessions. Feedback suggests the combined health and wellbeing resources enhance total rewards.
RSM US LLP Insights
What We Do
RSM is the leading provider of audit, tax and consulting services to the middle market. With over 11,000 employees across the U.S. and Canada and a global presence in 120 countries, our purpose is to deliver the power of being understood to our clients, colleagues and communities. As first-choice advisors, we are focused on developing leading professionals and innovative services to meet our clients’ evolving needs in today’s ever-changing business environment. Through a supportive, caring culture, our people are empowered to be their authentic selves and share their unique perspectives. Our culture of diversity and inclusion enhances the insights we provide while transforming innovation, collaboration and business results through fostering an inclusive environment, working hard to engage a talented workforce and reflect our diverse community, and developing relationships that serve others in business and the broader community. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients. Through a supportive, caring culture, our people are empowered to be their authentic selves and share their unique perspectives. Our culture of diversity and inclusion enhances the insights we provide while transforming innovation, collaboration and business results through fostering an inclusive environment, working hard to engage a talented workforce and reflect our diverse community, and developing relationships that serve others in business and the broader community. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients. For more information, visit rsmus.com.
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