We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
A ServiceNow Quality Assurance (QA) professional will be responsible for ensuring that all deliverables (via Enhancements, Defects Configuration Items or other project deliverables) meet defined quality standards, user expectations, and business requirements before release. They will achieve this through structured automated and manual testing, defect identification, and collaboration with cross-functional teams throughout the development lifecycle
RESPONSABILITIES
Test Planning & Execution
- Develop, design, and execute manual and automated test cases
- Create test plans based on requirements, user stories, and acceptance criteria
- Perform functional, regression, integration, and system testing as needed for all ServiceNow releases
- Defect Identification & Resolution
- Identify and/or validate defects found during all levels of testing (to include UAT)
- Ensure defects are appropriately assigned back to development team for resolution
- Perform root cause analysis and validate fix actions once defects are resolved
- Collaboration & Requirement Validation
- Work closely with developers, product owners, and business analysts to understand testing needs of release deliverables
- Review requirements and ensure they are testable and complete
- Provide feedback on usability, performance, and functionality
- Automation & Continuous Testing
- Build and maintain automated test scripts and frameworks
- Improve test coverage and testing efficiency through automation
- Quality Monitoring & Reporting
- Track quality metrics, test results, and defect trends
- Communicate testing progress and risks to stakeholders
- Maintain detailed documentation of test cases and results
- Process Improvement
- Identify gaps in testing or delivery processes
- Recommend improvements to enhance product quality and efficiency
- Promote a culture of quality across the development lifecycle
REQUIREMENTS
Minimum Requirements
- Bachelor’s degree in Computer Science or related field or equivalent work experience
- Entry-level: 0 – 2 years in QA/testing or related experience
- Mid-level: 2 – 4+ years designing tests and working in Agile environments
- Technical Skills
- Knowledge of software testing methodologies (manual + automation)
- Experience with testing tools
- Understanding of SDLC, Agile, and DevOps practices
- Ability to write test cases, scripts, and documentation
- Experience with the ServiceNow platform
- ServiceNow CSA certification required within first 6-12 months of starting position
- Agile Experience; working in Scaled Agile environment with distributed teams is preferred
- Core Competencies
- Strong attention to detail and analytical thinking
- Problem-solving and troubleshooting skills
- Effective communication and collaboration
- Ability to manage multiple priorities and deadlines
Preferred Requirements
- 3 - 5 years of ServiceNow experience
- ServiceNow CSA certification
- ITIL certificatioNS
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits https://rsmus.com/careers/el-salvador.html.
RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Salvadoran Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].
Skills Required
- Bachelor's degree in Computer Science or related field or equivalent work experience
- Experience with the ServiceNow platform
- ServiceNow CSA certification (required within first 6-12 months)
- Knowledge of software testing methodologies (manual and automation)
- Experience with testing tools
- Designing, writing, and executing manual and automated test cases and test plans
- Build and maintain automated test scripts and frameworks
- Understanding of SDLC, Agile, and DevOps practices
- Strong attention to detail and analytical thinking
- Problem-solving and troubleshooting skills
- Effective communication and collaboration skills
- Ability to manage multiple priorities and deadlines
- Agile experience in a Scaled Agile environment with distributed teams
- 3-5 years of ServiceNow experience
- ITIL certification(s)
RSM US LLP Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RSM US LLP and has not been reviewed or approved by RSM US LLP.
-
Parental & Family Support — Benefits include up to $50,000 in fertility coverage, up to $20,000 for adoption or surrogacy, 12 weeks of paid parental leave, six weeks of paid family caregiver leave, and backup care support. Feedback suggests these programs are a standout strength for parents and caregivers.
-
Leave & Time Off Breadth — Time off provisions include self-managed PTO for associates and above, at least 14 paid holidays, and additional wellbeing days. Feedback suggests this breadth helps offset mid-market base pay perceptions.
-
Healthcare Strength — Health offerings include two HDHP medical plans with firm HSA contributions, dental and vision coverage, telehealth, and a mental-health platform with free coaching/therapy sessions. Feedback suggests the combined health and wellbeing resources enhance total rewards.
RSM US LLP Insights
What We Do
RSM is the leading provider of audit, tax and consulting services to the middle market. With over 11,000 employees across the U.S. and Canada and a global presence in 120 countries, our purpose is to deliver the power of being understood to our clients, colleagues and communities. As first-choice advisors, we are focused on developing leading professionals and innovative services to meet our clients’ evolving needs in today’s ever-changing business environment. Through a supportive, caring culture, our people are empowered to be their authentic selves and share their unique perspectives. Our culture of diversity and inclusion enhances the insights we provide while transforming innovation, collaboration and business results through fostering an inclusive environment, working hard to engage a talented workforce and reflect our diverse community, and developing relationships that serve others in business and the broader community. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients. Through a supportive, caring culture, our people are empowered to be their authentic selves and share their unique perspectives. Our culture of diversity and inclusion enhances the insights we provide while transforming innovation, collaboration and business results through fostering an inclusive environment, working hard to engage a talented workforce and reflect our diverse community, and developing relationships that serve others in business and the broader community. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients. For more information, visit rsmus.com.
.jpg)
