Information Technology and Services
Permanent Hire
Job Description• Assist in installing and supporting Enterprise Systems Management components in a complex multi-vendor environment.
• Serve as subject matter expert for Service Now
• Configure elements of asset, change, incident, problem, knowledge management modules based on business and IT requirements
• Perform Application UI and supporting workflow configuration
• Assist business service lines in developing client specific reporting To provide Service Now reports to management (hardware, software, compliance)
• Enter and track IT assets in Service now using manual or automated processes
• Create, track , modify CI records to include CI details and attributes
• Maintain relationships between business services and the IT infrastructure
• Provide first-level support with regard to ESM systems during production problems and work with technical groups administrators on all aspects of problem prevention and resolution.
• Work with administrators from technical groups on documenting existing system designs including dependency diagrams and process flow to ensure all appropriate areas are managed.
Qualifications5+ Years of experience in supporting/deploying/administering/implementing ServiceNow
5+ Years of experience as an administrator
Additional InformationEd Grajo
Technical Recruiter
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Hi-Tech Solutions, Inc. | Information Technology Consulting
Two Mid America Plaza, Suite 630 | Oakbrook Terrace, IL 60181
Direct Phone: 630-473-6464
www.htsconsulting.com
Lets connect on LinkedIn - https://www.linkedin.com/in/edgardo-grajo-635013ba
Skills Required
- 5+ years supporting, deploying, administering, or implementing ServiceNow
- 5+ years experience as an administrator
- Experience installing and supporting Enterprise Systems Management components in multi-vendor environments
- Subject matter expertise in ServiceNow
- Configure asset, change, incident, problem, and knowledge management modules per business and IT requirements
- Perform application UI and workflow configuration
- Develop client-specific reporting and provide ServiceNow reports (hardware, software, compliance)
- Enter and track IT assets in ServiceNow using manual or automated processes
- Create, track, and modify CI records including CI details and attributes (CMDB)
- Maintain relationships between business services and IT infrastructure
- Provide first-level ESM support during production problems and collaborate with technical administrators for resolution
- Document existing system designs, dependency diagrams, and process flows with technical groups
What We Do
Hi-Tech Solutions, Inc. specializes in providing quick-turnaround software development and cloud consulting services. As an Amazon Web Services Partner, the company delivers professional cloud development and migration services, automated telephony development, and comprehensive system integration. They utilize expertise in Java, Linux/Unix, and various web technologies to automate manual daily processes and interface with diverse systems, ensuring improved business efficiency and reduced project risks.
