Service Design Lead

DefineX Team
DefineXers are our powerhouse and at the heart of our success: Experts. Innovators. People who are driven by excellence and bring their "A" game every day.
Through our services and platforms, we are here to accelerate digital transformation and liberate business world via technology. We are aspired to define "the next" globally.
YOU? You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At DefineX we are 320 DefineXers, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward as “Service Design Lead” with DefineX.
What You Bring to The Table:

• Bachelor’s degree in Business Administration, Industrial Engineering or other comparable degrees from top tier universities,
• 10+ years of experience in defining and shaping and delivering a project leveraging lean, agile methodologies,
• Worked or continue working in the digital banking departments of banks and having mobile and online banking channel management experience, 
• Having high knowledge of banking products, 
• Developed projects with IT teams, 
• Build strong relationships with clients, acting as a trusted advisor on digital channel strategies,
• Excellent presentation skills,
• Conduct workshops, presentations, and training sessions to educate clients on the latest developments in digital banking channels.
• Experience in working closely with UX/UI designers for mobile and banking app design,
• Fluent in English.

Digital Banking Experience

• Experience in the Digital Banking Departments of banks and having mobile banking Channel Management background.
• Extensive understanding of Banking Products and in-depth knowledge of Digital Banking Processes
• Possess in-depth knowledge of mobile banking trends, user experience best practices, and emerging technologies.

• Evaluate and recommend enhancements to mobile banking applications, ensuring a seamless and user-friendly experience.

Service Design Experience  

• Being able to assess and understand user experience in multiple contexts and from different perspectives with business targets.
• Experience in working closely with UX/UI designers for mobile banking app design,
• Being able to capture, analyze and generate insights from channel usage data.
• Knowledge in best experiences design practices locally and globally in financial services scenarios especially in FinTechs

Project Shaping and Delivery

• Experience in defining and shaping and delivering a project leveraging lean, agile methodologies.

• Capability in stakeholder management with excellent communication skills.
• Self-driven, responsible, and able to own and envision how to deliver a business goal.

What Will You Do:

• Create end to end service designs, user flows and customer journeys for digital banking solutions about all banking products (i.e.: login, digital onboarding, cards, loans, money transfers etc.)
• Formulate and implement strategies to generate growth on digital channels and deliver best experience. You will do this with a laser focus on creating commercial value and can prioritize actions towards this goal.
• Identify key questions to solve critical problems throughout and engagement and ensure the final solutions delivers maximum value. To do this you can see through clutter, challenge the client and internal stakeholders while maintaining a sustainable relationship.
• Not only deliver projects but also will contribute to the knowledge base for Digital Banking business line, help build a scalable methodology and improve how we articulate our value proposition and deliver value for our clients.
• Act as a thought leader in the customer experience and service design disciplines with our unique perspective

Benefits and Perks 

We highly value: A mentally and physically enabling environment where Best People want to be part of; we always respect and invest in talent to foster team success.

Growth and Development: Be part of a growing global team of professionals with training and support to help you grow. 

Every DefineXer has a Growth Coach to accelerate their growth through feedback! 

Independence and Ownership: Blur in creative and challenging business and technology transformation projects.

Time Off: 20 vacation days per annum. 

We love to Give Back: You will get certain hours a year to volunteer and organize office volunteer programs with local NGOs. 
Health and Wellness: Competitive private health and life insurance coverage.

Need more convincing that DefineX is a great place to work?

• Follow us on Instagram to take a deep dive into who we really are: IG @teamdefinex!
• Get to know more about our extraordinary minds,
• Also, hear from our tech leaders as they talk about why they love what they do and how the culture at DefineX enables them to take part in exciting projects!

At DefineX, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of TeamDefineX! We are proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status. TeamDefineX will advocate for, and provide reasonable accommodations to those applicants requiring them, based on the Turkish Disabilities Act, to ensure equal opportunity in the application process.