Service Delivery Manager (Weekend shift, Operations/Team Lead)

What You'll Do:

• Perform regular assessments of client data to understand objectives, meet needs and resolve challenges.
• Develop and present to the client monthly updates, quarterly plans and annual business reviews
• Develop and drive continuous improvement initiatives related to the client
• Assist leadership in creating long-term, strategic planning initiatives
• Leverage internal departments such as Sales, Operations, IT and Marketing to meet or exceed performance standards of established service level agreements (SLAs)
• Forecast and measure account metrics to improve client revenue and retention
• Implement solutions that best resolve client concerns; prevents and resolves complex escalated client issues
• Lead client meetings and attends regular client status meetings as needed
• Monitor customer financials to ensure timely invoicing and proper rates are applied to services
• Foster a positive team environment
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and other duties as assigned
• Travel Expected: up to 30% of the time

You Should Have:

•  Bachelor’s Degree required
• 5 or more years business experience including 3 or more years of building, and/or managing accounts/stores/regions within the retail industry required
• Experience in facilities or property management industry is a plus 
• #IND2

Compensation:

• $55,000-$60,000 annually and bonus
• Pay is determined by several compensable factors, such as qualifications, skill level, competencies, and work location.