As a Full-Time Restaurant Server, you will play an important role in delivering exceptional food and beverage service while upholding Hilton's high standards of hospitality.
Our Restaurant Servers are responsible for providing a welcoming, attentive, and enjoyable dining experience for hotel guests and visitors. This position requires a positive attitude, strong teamwork, attention to detail, and the ability to work efficiently in a fast-paced hospitality environment.
We are looking for an enthusiastic individual who takes pride in providing outstanding guest service, building positive relationships, and contributing to the overall success of our Food & Beverage operation.
Responsibilities- Greet and welcome guests in a warm, friendly, and professional manner.
- Provide attentive and efficient food and beverage service in accordance with Hilton service standards.
- Present menus, explain daily specials, and make recommendations regarding food and beverage selections.
- Accurately take guest orders and enter them into the point-of-sale (POS) system.
- Serve food and beverages promptly while ensuring proper presentation and order accuracy.
- Monitor guest satisfaction throughout the dining experience and promptly address requests or concerns.
- Maintain a clean, organized, and properly stocked dining area, including tables, service stations, and restaurant equipment.
- Process guest payments accurately, including cash, credit cards, and room charges.
- Assist with restaurant opening and closing duties, including setup, breakdown, and side work.
- Communicate effectively with Culinary, Food & Beverage, and other hotel departments to ensure seamless guest service.
- Follow all food safety, sanitation, responsible alcohol service, and hotel safety procedures.
- Promote a positive team environment by assisting fellow Team Members as needed.
- Perform additional duties as assigned by Food & Beverage management.
- Minimum of 2 years of restaurant serving experience preferred, ideally in a hotel, full-service restaurant, or similar hospitality environment.
- Strong customer service and interpersonal communication skills.
- Friendly, professional, and outgoing personality with a genuine passion for hospitality.
- Ability to multitask and remain organized in a fast-paced restaurant environment.
- Strong attention to detail and ability to anticipate guest needs.
- Ability to work independently while contributing to a team-oriented environment.
- Basic knowledge of food and beverage service, including menu presentation and proper serving techniques.
- Experience operating a restaurant POS system preferred.
- Ability to handle guest concerns professionally and effectively.
- Must be available to work a flexible full-time schedule, including weekends and holidays based on business needs.
- Ability to stand and walk for extended periods and perform the physical duties associated with restaurant service, with or without reasonable accommodation.
- Responsible alcohol service certification preferred or willingness to obtain certification as required.
- Commitment to maintaining Hilton's standards of hospitality, professionalism, and guest satisfaction.
Skills Required
- Minimum of 2 years of restaurant serving experience, ideally in a hotel, full-service restaurant, or similar hospitality environment.
- Strong customer service and interpersonal communication skills.
- Friendly, professional, and outgoing personality with a genuine passion for hospitality.
- Ability to multitask and remain organized in a fast-paced restaurant environment.
- Strong attention to detail and ability to anticipate guest needs.
- Ability to work independently while contributing to a team-oriented environment.
- Basic knowledge of food and beverage service, including menu presentation and proper serving techniques.
- Experience operating a restaurant POS system.
- Ability to handle guest concerns professionally and effectively.
- Availability to work a flexible full-time schedule, including weekends and holidays.
- Ability to stand and walk for extended periods and perform the physical duties associated with restaurant service, with or without reasonable accommodation.
- Responsible alcohol service certification or willingness to obtain certification as required.
- Commitment to maintaining Hilton's standards of hospitality, professionalism, and guest satisfaction.
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
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Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
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