Track process transactions and implement sampling methodology
Audit client clinical claims review functions per process guidelines
Providing event-based and frequency-based feedback to stakeholders
Communicate case consults to Quality Management team both internally and client level
Assisting operations in identifying training needs and process level issues that can help improve performance
Ensure that rebuttal process is followed. This includes calls with client supervisors and managers both on quality and operations side
Participate in monthly inter-rater reliability tests to ensure process calibration
Attend team meetings both internal and client level. This includes reporting quality trends and other client requested data, discussion of workflow, policies, procedures and initiatives
Brief new agents joining the process and explain how the quality function operates in the process
Assist with preparation of quarterly/monthly/annual quality reports
Establish effective rapport with clients and stakeholders
Track process transactions and implement sampling methodology
Audit client clinical claims review functions per process guidelines
Providing event-based and frequency-based feedback to stakeholders
Communicate case consults to Quality Management team both internally and client level
Assisting operations in identifying training needs and process level issues that can help improve performance
Ensure that rebuttal process is followed. This includes calls with client supervisors and managers both on quality and operations side
Participate in monthly inter-rater reliability tests to ensure process calibration
Attend team meetings both internal and client level. This includes reporting quality trends and other client requested data, discussion of workflow, policies, procedures and initiatives
Brief new agents joining the process and explain how the quality function operates in the process
Assist with preparation of quarterly/monthly/annual quality reports
Establish effective rapport with clients and stakeholders
QualificationsEligibility
- No Attendance issues for 6 months (97% Reliability and QA Score of 97% & above)
- No Disciplinary Actions from the last 3 months
- With minimum of <3 years of Quality Assurance experience
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Must be willing to work from office 100%
Skillset
- Must be proficient in English oral and written communications
- Must have advance skills in reporting and story telling
- Must have intermediate to advance knowledge on Microsoft Application
- Must possess critical thinking and problem-solving skills
Must have extensive knowledge of the Life Insurance and Annuities industry/processes
About UsSkills Required
- No Attendance issues for 6 months (97% Reliability and QA Score of 97% & above)
- No Disciplinary Actions from the last 3 months
- With minimum of <3 years of Quality Assurance experience
- Must be willing to work from office 100%
- Must be proficient in English oral and written communications
- Must have advance skills in reporting and story telling
- Must have intermediate to advance knowledge on Microsoft Application
- Must possess critical thinking and problem-solving skills
- Must have extensive knowledge of the Life Insurance and Annuities industry/processes
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
