We are seeking a highly organized and detail-oriented Senior Executive Workforce Scheduler to join our team. The ideal candidate will play a crucial role involving analyzing workload forecasts, employee availability, and compliance requirements to develop accurate schedules. The scheduler will collaborate with managers and team leads to adjust plans as needed, monitor adherence, and resolve scheduling conflicts promptly. Strong organizational skills, attention to detail, and proficiency in scheduling tools are essential.
Responsibilities
Responsibilities
- Develop and maintain accurate staff schedules based on business needs and employee availability.
- Analyze workload forecasts and adjust schedules to ensure optimal coverage.
- Monitor schedule adherence and address any deviations promptly.
- Collaborate with managers and team leads to resolve scheduling conflicts.
- Ensure compliance with labor laws, company policies, and contractual obligations.
- Maintain accurate records of schedules, changes, and approvals.
- Provide regular reports on staffing levels and scheduling efficiency.
- Continuously improve scheduling processes and recommend system enhancements.
Qualifications
Key Qualifications
- Bachelor’s degree in Mathematics or Business Administration, Human Resources, or related field (or equivalent experience).
- Proven experience in workforce scheduling, resource planning, or similar roles.
- Familiarity with scheduling software and workforce management tools.
- Strong understanding of labor laws, compliance standards, and company policies.
Skills Required
- Bachelor's degree in Mathematics, Business Administration, Human Resources, or related field (or equivalent experience).
- Proven experience in workforce scheduling, resource planning, or similar roles.
- Familiarity with scheduling software and workforce management tools.
- Strong understanding of labor laws, compliance standards, and company policies.
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
