With 600+ people from 57 nationalities across 23 locations, we’re a truly global team headquartered in Singapore, with offices in Amsterdam, Dubai, Bristol, Shanghai, Eindhoven, and across Southeast Asia.
We power global commerce through a dual model. Our B2B solutions, Codapay, Coda Webstore, Coda Links, Coda Distribution, and Giftcloud, enable publishers and brands to monetize and distribute digital content globally. On the consumer side, we operate a portfolio of trusted storefronts including Codashop, Recharge.com, Startselect.com, and mobiletopup.co.uk, that give customers secure and easy access to game top-ups, digital credits, vouchers, gift cards and prepaid products in over 70 markets.
Our culture is built on respect, ownership, and collaboration. We move fast, support each other, and celebrate wins together.
If you’re looking to grow your career and make a real impact in a global team, Coda is the place for you.
What you'll do
- Own the administration of Zendesk, including configurations, triggers, automations, macros, workflows, and troubleshooting.
- Optimize ticket routing logic, workflow structures, and system documentation to ensure operational accuracy and scalability.
- Collaborate with cross-functional teams to improve support processes and tool effectiveness across markets.
- Identify and implement automation opportunities using no-code/low-code tools (e.g., n8n, Make).
- Develop and maintain dashboards using Zendesk Explore or similar tools to ensure data accuracy and visibility.
- Lead system enhancement initiatives and contribute to continuous improvement efforts within Support Operations.
What you'll bring
- At least 1 year of experience as a CRM or Support Systems Administrator (Zendesk preferred, but experience with tools such as Freshdesk, Intercom, Jira Service Management, HubSpot, Salesforce, or similar platforms is also welcome).
- OR 1 to 2 years of experience in Technical Project Management involving operational or support systems.
- Strong understanding of triggers, automations, macros, workflows, and integrations within support tools.
- Experience driving process improvements or system enhancements independently.
- Interest or experience in automation tools (e.g., n8n, Make) is an advantage.
- Passionate about leveraging new technologies, including no-code/low-code tools and AI-driven solutions.
- Strong analytical and structured problem-solving skills.
- Self-driven, proactive, and comfortable working in a fast-paced, global environment.
- Excellent communication skills in English (written and verbal).
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What We Do
Coda leads in commerce solutions and out-of-app monetization. Since 2011, we’ve accelerated growth for our partners by expanding their global reach and deepening customer engagement. Trusted by over 300 publishers—including Activision, Electronic Arts, Moonton, and Riot Games—we maximize revenue with solutions like Custom Commerce, Codapay, Codashop, and Distribution. By connecting our partners to more than 90% of the world's preferred payment methods, we unlock access to over 200M paying customers worldwide. Headquartered in Singapore with a team of 400+, Coda has earned recognition as a 2023 APAC High Growth Company by the Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader in Fortune’s Fintech Innovation Asia list (2024), and featured in The Straits Times Fastest Growing Fintechs (2024)
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