We are looking for an experienced Senior Web Portfolio Manager to lead a portfolio of high-profile digital platforms and web services that support large-scale information, community engagement, and content dissemination initiatives.
The role sits at the intersection of digital strategy, project delivery, stakeholder management, and web technology. You will oversee the planning, governance, quality assurance, and continuous evolution of a portfolio of complex digital platforms built primarily on Drupal/PHP technologies, ensuring alignment with business objectives, user needs, and technical standards.
This is an excellent opportunity for a professional who combines strong project and portfolio management capabilities with a deep understanding of modern web ecosystems and content management platforms.
Key Responsibilities
Portfolio & Service Management
Manage a portfolio of web platforms and digital services, including content management systems, community platforms, and information portals.
Define project roadmaps, priorities, and work packages in line with business needs and available resources.
Oversee day-to-day service delivery and ensure projects are delivered on time, within scope, and to expected quality standards.
Monitor portfolio performance and proactively identify risks, issues, and dependencies.
Stakeholder Management
Act as the primary point of coordination between business stakeholders, communications teams, technical experts, and external partners.
Provide regular reporting on project progress, resource allocation, risks, and proposed changes.
Facilitate governance meetings, workshops, working groups, and steering committees.
Project Leadership
Lead cross-functional project teams and provide guidance throughout the project lifecycle.
Coordinate multiple parallel initiatives while ensuring consistency across platforms and services.
Drive issue resolution and support informed decision-making at both operational and strategic levels.
Promote continuous improvement and best practices in project and service management.
Change & Quality Management
Evaluate change requests and coordinate change management activities.
Ensure deliverables meet business requirements and user expectations.
Oversee quality assurance processes, user acceptance testing, and service validation activities.
Implement risk management practices and maintain high standards of service delivery.
Digital Platform Oversight
Support the evolution of innovative digital services that leverage modern technologies such as:
AI-powered solutions and chatbots
Natural Language Processing (NLP)
Multilingual content services
Data and text analytics
User engagement and collaboration platforms
Ensure solutions align with corporate standards related to:
Accessibility
Security
Privacy and data protection
User experience
Digital governance
Core technologies include:
Drupal
PHP
Content Management Systems (CMS)
Web Analytics Solutions
Authentication and Identity Services
Multilingual Digital Platforms
Required Experience & Skills
Minimum 5 years of experience in project, programme, or portfolio management.
Proven experience managing complex web platforms and digital services.
Experience working with Drupal-based environments and content management systems.
Strong stakeholder management and communication skills.
Experience overseeing vendors, development teams, and cross-functional project teams.
Demonstrated experience in risk management, quality assurance, and service governance.
Key Competencies
Strategic thinking and prioritisation
Portfolio planning and resource management
Leadership and team development
Problem-solving and decision-making
Change management
Excellent organisational skills
Strong customer and user-focused mindset
#indeed
#LI-CC1
Bot and Third-Party Applications
Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Brussels, Belgium (BE75)
Skills Required
- Minimum 5 years of experience in project, programme, or portfolio management
- Proven experience managing complex web platforms and digital services
- Experience working with Drupal-based environments and content management systems
- Experience with Drupal/PHP technologies
- Strong stakeholder management and communication skills
- Experience overseeing vendors, development teams, and cross-functional project teams
- Demonstrated experience in risk management, quality assurance, and service governance
- Knowledge of accessibility, security, privacy/data protection, user experience, and digital governance standards
ICF Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ICF and has not been reviewed or approved by ICF.
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Healthcare Strength — Medical, dental, and vision coverage start on day one with multiple plan options, employer HSA/HRA funding, and company‑paid mental‑health care that includes 10 therapy and 10 coaching sessions annually. These features indicate comprehensive coverage with meaningful mental‑health depth.
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Parental & Family Support — Family‑building and caregiving support include 24/7 specialists and reimbursements ($10,000 lifetime for fertility/surrogacy and $5,000 for adoption), alongside inclusive paid parental leave. These resources broaden support for diverse family needs.
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Retirement Support — The 401(k) offers immediate vesting with a company match up to 4% when contributing 5%, and an ESPP provides an additional ownership avenue. This structure supports long‑term financial security.
ICF Insights
What We Do
ICF is a leading global solutions and technology provider with approximately 9,000 employees in industries across the public and private sectors. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
Why Work With Us
At ICF, we’ve built a culture rooted in expertise, innovation, and purpose—enabling us to build a more prosperous and resilient world for all. When our employees grow, our solutions thrive—regardless of your role, team, or location, you’ll have opportunities to make connections, build community, and take action to develop your career.
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