At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.
We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.
Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.
Job Description:
Location: Sioux Falls, SD
Shift: M-F 8am-5pm
Job Status: Full-Time
Company: First PREMIER Bank
About the Role
Ensures accurate transaction processing, maintaining detailed records, and upholding regulatory compliance. Serves as a key liaison between internal teams, customers, and clients, helping to deliver seamless service and operational excellence.
Essential duties and responsibilities include the following. Other duties may be assigned.
- Responsible for the accurate setup and ongoing maintenance of client accounts, including processing updates such as contact information changes, beneficiary designations, and ownership modifications. Ensures seamless execution of account transactions like transfers, rollovers, and distributions while maintaining meticulous records for compliance and audit readiness. Supports operational integrity by tracking all client interactions, service requests, and documentation in accordance with internal standards.
- Executes a wide range of financial transactions, including security trades, cash movements, and client distributions, with a strong emphasis on accuracy, timeliness, and compliance. Carefully verifies transaction details, adheres to processing deadlines, and utilizes system tools and checklists to minimize errors. Proactively monitors and resolves any issues related to pending or failed transactions.
- Performs account reconciliations by comparing internal records with external sources such as custodians, banks, and trading platforms to ensure consistency across systems. Validates financial data by balancing debits and credits, verifying cash positions and holdings, and using reconciliation tools to maintain data integrity. Investigates and resolves discrepancies by coordinating with external vendors, documenting resolution steps.
- Adheres to regulatory requirements (including Anti-Money Laundering (AML) protocols) internal policies, and industry standards by reviewing documentation for accuracy and completeness, monitoring for unusual activity, and maintaining compliant communication records. Proactively flags potential compliance issues for further review and stays up to date with evolving regulations through ongoing training.
- Serves as a point of contact for client inquiries across phone, email, and secure messaging platforms. Resolves a variety of client issues, including transaction delays, documentation gaps, and portal access problems, by coordinating with internal teams and ensuring follow-up until resolution. Upholds high standards of customer service by anticipating client needs, maintaining a professional and empathetic tone, and reinforcing the organization’s commitment to excellence.
- Continuously evaluates operational workflows to identify opportunities for process improvement by analyzing inefficiencies, redundancies, and recurring issues. Gathers insights from team feedback, client experiences, and performance data to uncover patterns and pain points. Benchmarks internal practices against industry standards and best practices to recommend and support the implementation of more efficient, scalable solutions.
- Collaborates with wealth managers, account officers, compliance teams, and other internal and external stakeholders to support client service. Prepares client reports, manages documentation, and ensures timely follow-ups to facilitate smooth communication and workflow. Provides stakeholders with accurate data and tools needed to deliver high-quality service and meet client expectations.
Skills and Qualifications
- Systematically gathers, interprets, and evaluates information to identify trends, solve problems, and support data-driven decision-making.
- Approaches challenges with a logical and creative mindset, identifying root causes and implementing effective, sustainable solutions.
- Assesses options, weighs potential outcomes, and makes timely, informed choices that align with organizational goals and client needs.
- 5+ years of experience in financial services operations (such as wealth management, banking, or brokerage) supported by post-secondary education or equivalent experience in finance, business, or a related field is preferred.
- Proficiency in Microsoft Office and Adobe, with the ability to manage data and documentation efficiently is preferred.
- Strong knowledge of trust administration, including transaction coding, fiduciary tax principles, principal and income accounting, and interpretation of trust documents is preferred.
- Demonstrated understanding of industry trends, best practices, and regulatory standards, with relevant training or certifications in trust, investment, or financial planning disciplines is preferred.
Competitive Benefits Package
- Full medical benefits when working 20+ hours per week
- Traditional and High-Deductible health plan options available
- FREE dental and vision coverage
- Generous Paid Time Off plans
- 401(k) – dollar-for-dollar match up to 5% of total compensation
- Special discounts and offers for events at the Denny Sanford PREMIER Center
- PREMIER Wellness Program
- Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
- Fun Employee Parties
Our Culture
- Emphasis on personal success, respect, health, wellness, fun and giving back
- Employees are rewarded, valued, and celebrated for hard work
- Various Career advancement opportunities and growth
- Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more
Skills Required
- Systematically gathers, interprets, and evaluates information to identify trends and support decisions
- Logical and creative problem solving; identify root causes and implement solutions
- Assesses options and makes timely, informed choices aligned with client needs
- 5+ years of experience in financial services operations (wealth management, banking, or brokerage)
- Proficiency in Microsoft Office and Adobe
- Strong knowledge of trust administration, transaction coding, fiduciary tax principles, and trust document interpretation
- Understanding of industry trends, best practices, and regulatory standards; relevant training or certifications in trust, investment, or financial planning
What We Do
First PREMIER Bank and PREMIER Bankcard are considered one of the strongest financial organizations in the nation. We’ve achieved our success by embodying the views and values of The PREMIER Way. Our customers are the number one reason we exist. Our employees are our most valuable resource, and serving others is our foundational core. We are an American Banker Magazine’s “Best Banks to Work For”, one of the top 15 issuers of Mastercard® credit cards and believe in always doing what’s right for our employees, customers and communities. We are active supporters of more than 700 charities and non-profits. Our employees also contribute over 30,000 hours of community service annually. Member FDIC. Equal Housing Lender. AA/EOE. About First PREMIER Bank First PREMIER Bank is a Sioux Falls-based financial industry leader with nearly $3 billion in total assets. We serve our local, regional and national clients with pride and personal customer care. First PREMIER is consistently ranked as a top-performing bank for asset size by the American Banking Association’s Banking Journal. Most recently, we were named the Best Performing Large Community Bank in the Nation by S & P Global Market Intelligence. About PREMIER Bankcard Second chances are our first priority. As the 12th largest issuer of Mastercard® credit cards, we're proud to have millions of cardholders nationwide - good people who may have had less-than-perfect credit and need someone on their side. Along with a second chance, we also provide award-winning U.S. based customer service and are the recipients of three silver and three bronze Stevie Awards for customer service (Contact Center of the Year, Customer Service Dept. of the Year, Most Valuable Response by a Customer Service Team.)
