Senior Vice President ADR Program Administration

Who We Are: 

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com 

Summary:

This is a full-time position. The Workers’ Compensation ADR Program Senior Vice President (SVP) role is a highly qualified position primarily responsible for the oversight of and/or consultation with ADR Project stakeholders including but not limited to TPA, Medical Network, Onsite Medical Care, Ombudsperson, Workers’ Compensation Board, Clients, Contractors, and Unions. This position requires working under the direction of and in tandem with the ADR Leader while providing management of the ADR Team. The position is a C & I role that will report directly to the ADR Leader. It is a client-facing position which requires excellent communicative and collaborative skills. The ADR Program Administrator should be calculated and adept at problem solving. The ADR SVP will master complete end-to-end knowledge of the ADR Program and be able to utilize that knowledge in promoting the ADR Program to a variety of audiences including clients, prospects, carriers, TPAs, and other construction industry stakeholders. The ADR SVP will develop the skills necessary to implement an ADR program from identifying an opportunity, to program implementation, through closeout. This role requires a critical thinker who can assess current processes and adapt them as required.

The SVP must be a self-motivated team-oriented leader who works in collaboration with multiple internal and external stakeholders. This role requires strong leadership including putting the internal team and external stakeholders in the best position to implement a successful ADR program, while also having a willingness to directly execute as needed. The primary purpose of NFP as an ADR Program Administrator is to act as the conscious of all stakeholders of an ADR program ensuring that the parties to an ADR Program are acting efficiently and effectively within the structure ADR program. Knowledge of the construction industry, workers’ compensation rules, regulations, and laws particularly in New York, but also other states where NFP may administer future ADR programs are required.

Essential Duties and Responsibilities:

• Work in coordination with ADR Leader
• Oversight of all ADR incidents, claims, and stakeholders.
• Coordination of effective/efficient/fair claims handling of all ADR Stakeholders.
• Stakeholders include Owner, Contractor, Union, Onsite Medical, Medical Network, TPA, Carrier, Ombudsperson, Workers’ Compensation Board.
• Ensure Outside claims investigations are setup as appropriate.
• Ensure claims are filed with TPA.
• Provide notice of pertinent injuries to Union Representative.
• Act as a resource to any ADR stakeholder as needed.
• Maintain database of ongoing ADR Claims including lost time, medical care, disputes and any other prominent information.
• Track ADR enrollments to ensure contractor compliance with ADR Agreement Execution
• Serve as point of contact and intermediary between client, carrier, claimant, medical provider and attorneys.
• Occasional travel to or participate in ADR specific meetings with clients or prospects including construction sites and conferences.
• Contribute to creation or modification of ADR marketing materials and presentations.
• Contribute to completing Workers’ Compensation Board ADR Program approval process.
• Contribute to ADR Data tracking and analysis
• Negotiate new client agreements.
• Onboard new clients.

Knowledge, Skills and/or Abilities

• Positive and Assertive Leadership while fostering a collaborative environment amongst stakeholders.
• Proficient at navigating, planning, and mediating complex issues regarding ADR Program Operation.
• Excellent written and verbal communications skills
• Proficient skills in Microsoft Excel.
• Active Communication Via Microsoft Teams
• Working knowledge of remainder of Microsoft Office Suite and Adobe Acrobat
• Self-Starter with Ability to multitask, follow-up, and work within a deadline in a high-paced environment.
• Must be able to work within a team structure.
• Innovation and Critical Thinking.

Supervisory Responsibilities:

• In coordination with the ADR Leader, will be responsible for direct supervision of all NFP ADR Team members.

Education and/or Experience:

• 10+ years of client-facing experience is preferred.
• Must have high school diploma or equivalency.

Certificates, Licenses, Registration:

• Maintain Adjusters License
• Obtain P & C Broker’s License with in two years

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $155,000 to $247,000.  The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.   

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.