This individual must have a passion for user experience research specifically as it relates to software development.
Primary Responsibilities:
- Plan and execute mixed-methods research (qualitative and quantitative) across the product lifecycle-from discovery to validation.
- Independently manage research projects, including scoping, recruiting, conducting studies, analyzing data, and delivering actionable insights.
- Collaborate cross-functionally with UX, Product, and Engineering teams to influence product strategy and design decisions.
- Synthesize findings into clear, compelling stories and present them to stakeholders at all levels.
- Advocate for user-centered design principles and help foster a research-driven culture within the organization.
- Contribute to research operations, including improving processes, tools, and documentation.
- Investigates and evaluates User Experience Research trends in the industry and communicates recommendations to the UX leadership team aimed at enhancing UX processes, incorporating new or innovative ideas, increasing research velocity/value/efficacy and/or recommending new methodologies and tools as appropriate
- Cox Automotive Inventory Solutions is a highly active area. On occasion, the Senior User Experience Research may need to assist with the creation of interaction designs in support of initiatives as needed.
- Understands the project goals and translates the goals into an intuitive design structure that enables users to successfully achieve goals and complete tasks
- Develops and/or contributes to prototype development
- Communicates interaction design and UX requirements to the implementation team.
Minimum Requirements:
- Bachelor's degree in a related discipline and 4+ years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 16 years' experience in a related field
- 4+ years of UX research experience, with a strong portfolio demonstrating mixed-methods expertise.
- Proven ability to work independently and manage multiple projects simultaneously.
- Deep knowledge of qualitative methods (e.g., usability testing, interviews, ethnography) and quantitative methods (e.g., surveys, A/B testing, behavioral analytics).
- Strong skills in data synthesis and storytelling-able to translate complex findings into actionable recommendations.
- Experience with research tools (e.g., UserTesting, Optimal Workshop, Qualtrics, Dovetail) and analytics platforms.
- Excellent communication and collaboration skills.
- Proven ability to be a contributing member of a cross-functional team and inspire team confidence in and respect for the contributions of research and focused design to enhance user experience
- A demonstrated ability to effectively partner with and communicate to stakeholders, designers, product managers and engineering development team members
Preferred Requirements:
- Experience in automotive, e-commerce, or enterprise SaaS environments.
- Familiarity with design thinking and agile development processes.
- Advanced degree in Human-Computer Interaction, Psychology, Anthropology, or related field.
USD 99,000.00 - 165,000.00 per year
Compensation:
Compensation includes a base salary of $99,000.00 - $165,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
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