Thrivent’s Digital & Design team is looking for a user-centered research leader and practitioner to drive a strategic approach to research focused on Thrivent’s clients and prospects. As a Senior User Experience (UX) Researcher for the Discovery portfolio, you will lead research initiatives that help us better understand how to tell Thrivent’s story on our public-facing digital properties in a way that leads to long-term client relationships. Your role will play a crucial role in shaping the design of our digital experiences, as well as helping to build and grow Thrivent’s UX research practice.
DUTIES & RESPONSIBILITIES:
- Lead research projects and initiatives, leveraging strong relationships and expertise in UX research methodologies to deliver high-quality insights
- Support an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients
- Align research decisions with broader business goals and technical constraints, ensuring the successful delivery of high-quality products that meet user needs and drive business value.
- Support the recruitment and hiring process, actively participating in candidate screening and interviews to build a diverse and talented research team
- Mentor and collaborate with team members, providing guidance and support in UX research best practices and methodologies
- Advocate for the importance of UX research in achieving strategic objectives
- Analyze and synthesize your research to create strong stories that resonate with audiences across design, product and technology
- Be an expert in UX research methodologies and frameworks, applying them not only to your own work but introducing them to the broader digital research team and practice
QUALIFICATIONS & SKILLS:
Required:
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Bachelor’s or Associate’s degree or equivalent experience in fields such as Psychology, Sociology, Anthropology, Computer Science, Human-Computer Interaction or a related field
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6+ years of proven experience as a UX Research or similar role, with a portfolio showcasing your ability to research to inform critical experience questions with extensive experience leading UX Research initiatives for digital products
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Demonstrated expertise in UX research principles and methodologies and their limitations, including qualitative and quantitative research techniques
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Strong problem-solving abilities, capable of uncovering actionable insights from complex data sets
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Excellent communication and presentation skills, with the ability to articulate research findings to both technical and non-technical stakeholders
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Proficiency in human-centered design, with a focus on understanding and addressing user needs
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Leadership qualities, including the ability to inspire and motivate cross-functional teams towards a common goal
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Excellent collaboration and teamwork skills, with the ability to work effectively with cross-functional teams in a fast-paced environment
Preferred:
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Knowledge and experience working within digital teams support public-facing sites
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Experience in the financial services industry
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Experience working in an agile product environment
Pay Transparency
Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $109,738.00 - $148,468.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.
Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.
The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [email protected] or call 800-847-4836 and request Human Resources.
What We Do
At Thrivent, we do work that matters—and we're reimagining financial services in ways that help individuals and communities thrive.
With the belief that money is a tool, not a goal, we help over 2 million clients make the most of all they’ve been given through financial advice, insurance, investments, banking and generosity programs.
As a Fortune 500 company with a 100-year legacy, Thrivent is committed to helping people build their financial futures and live more generous lives in their communities and beyond.
For more information, visit thrivent.com. You can also find us on Facebook, Twitter and Instagram. See our social media privacy policy and page guidelines at thrivent.com/privacyandsocial.
