Why Join GEICO?
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.
Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.
GEICO is seeking a highly skilled and experienced Senior Researcher, UX Research. As a UX Researcher, you will have a critical role in shaping the user experience of our products and services by utilizing insightful research and data-driven insights.
This position is a hybrid role that requires to be on-site 2-3 days a week at one of the following locations: Bethesda, MD; Palo Alto, CA; Seattle, WA.
Job Responsibilities
Collaborate with cross-functional teams, including product managers, designers, and engineers, to execute research studies. Proactively identify research opportunities and following through the process from scope, execution, analysis, and delivery
Participate in all phases of the user research process, including user recruitment, study design, data collection, analysis, and reporting. Utilize various qualitative and quantitative research methods, such as usability testing, surveys, interviews, and competitive analysis, to gain deep insights into user needs and behaviors
Analyze research data, identify patterns, and generate actionable insights that drive actionable insights and informed design decisions. Communicate research findings to stakeholders clearly and compellingly through reports, presentations, and interactive workshops
Collaborate closely with product managers, designers, engineers, and other stakeholders to advocate for user-centered design principles. Act as a strategic partner, providing valuable insights and recommendations throughout the product development lifecycle
Stay current with the latest research methodologies, tools, and industry trends Continuously evaluate and improve research practices, ensuring the team has the right resources and techniques to deliver impactful results
Basic Qualifications
Bachelor’s Degree in a related field
5+ years of experience (or 3+ with Masters degree) in user experience research
5+ years of experience in qualitative and quantitative research methods, including usability testing, surveys, interviews, and ethnographic research
Preferred Qualifications
Bachelor's Degree or equivalent years of experience in research
Strong expertise in both qualitative and quantitative research methods, including usability testing, surveys, interviews, and ethnographic research
Proficient in data analysis and visualization tools, such as PowerBI or Tableau
Have a solid understanding of user-centered design principles and methodologies.
Excellent communication and presentation skills, with the ability to convey complex research findings to both technical and non-technical audiences
Demonstrated ability to influence cross-functional teams and drive user-centric design decisions
Annual Salary
$109,675.00 - $172,200.00The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
The GEICO Pledge:
Great Company: Protecting customers through life’s twists and turns with innovation and integrity.
Great Careers: Personalized development programs, mentorship, and certification assistance.
Great Culture: Inclusive and collaborative culture rooted in shared success.
Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Skills Required
- Bachelor's Degree in a related field
- 5+ years of experience in user experience research (or 3+ years with a Master's degree)
- 5+ years experience in qualitative and quantitative research methods, including usability testing, surveys, interviews, and ethnographic research
- Hybrid on-site schedule: must be on-site 2-3 days per week in Bethesda, MD; Palo Alto, CA; or Seattle, WA
- Proficient in data analysis and visualization tools such as PowerBI or Tableau
- Solid understanding of user-centered design principles and methodologies
- Excellent communication and presentation skills for technical and non-technical audiences
- Demonstrated ability to influence cross-functional teams and drive user-centric decisions
GEICO Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GEICO and has not been reviewed or approved by GEICO.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, prescription, behavioral health, dental (including orthodontia), and vision options with multiple plan types. Wellness resources, HSAs/FSAs, and related programs add breadth to the core health offering.
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Retirement Support — Retirement support includes a 401(k) with an employer match, and the match level is still characterized as good even after adjustments. Access to a credit union and financial education tools further strengthens the overall retirement/financial support picture.
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Flexible Benefits — Work-life programs provide flexibility through hybrid scheduling and limited remote-work options, alongside a broad menu of ancillary benefits such as commuter pre-tax programs, employee discounts, and charitable gift matching. Education support via tuition assistance and scholarships adds additional optionality for different needs.
GEICO Insights
What We Do
We know you know GEICO, but we want you to know that with us, you’ll find a rewarding career no matter which path you take. Our over 40,000 associates have been unexpectedly delighted to find that their jobs have turned into illuminating careers. You know us for insurance. Get to know us for great careers, too.
