Jobs at GEICO

Designs and executes black-box testing strategies for payment products, covering customer, partner, business, API, integration, UI, and end-to-end flows. Builds scalable, reliable automation suites and performance tests, investigates defects, validates transaction data, and integrates quality gates into CI/CD pipelines. Partners with engineering, product, and platform teams to improve test coverage, reliability, release confidence, and early defect prevention. Uses AI-assisted tools to enhance test design, data generation, failure analysis, and automation productivity.

Manages GEICO agency relationships across Colorado to drive profitable growth. Responsibilities include recruiting and approving agencies, monitoring performance, delivering product and sales training, enforcing policies, developing local growth and marketing plans, analyzing agency data, holding agents accountable, and addressing performance issues. The role also prepares business plans, staffing projections, budgets, and operational requirements while serving as a subject matter expert on GEICO products and competitors.

Manages Oregon agency relationships and sales production for GEICO products. Builds agent relationships, provides product and competitor expertise, translates strategic initiatives into local growth goals, develops marketing plans, analyzes performance data, monitors agency results, delivers training, handles agent counseling and discipline, and approves new agency appointments. The role requires in-person and virtual engagement, compliance with driving standards, and approximately 30% overnight travel.

Manage incoming auto-claims calls, gather accident facts and statements, investigate claim details, explain coverage and next steps, resolve customer concerns, and support policyholders through the claims process. The role requires empathy, strong communication, problem-solving, multitasking, attention to detail, and availability for evening, weekend, and holiday shifts. Training and licensing support are provided, with a hybrid work arrangement after in-office training.

As a Staff Software Engineer, you will lead technical strategies, develop APIs and microservices, and mentor engineers for innovation at GEICO.

Leads complex, transformational technology programs across multiple teams, managing roadmaps, dependencies, risks, trade-offs, budgets, metrics, and executive communications. Partners with product, engineering, design, and business leaders to deliver strategic outcomes. Manages, coaches, and develops program managers while advancing program management standards and continuous improvement across GEICO.

The Senior Director of Social Content and Community at GEICO oversees the social media strategy, ensuring alignment with brand objectives and driving engagement. Responsibilities include developing social strategies, managing influencer partnerships, performance measurement, and leading a team. This role requires deep social media expertise and executive influence across functions.

Handle auto insurance claims by answering customer calls, collecting accident facts and statements, investigating claim details, explaining coverage, resolving concerns, and helping policyholders return to the road. The role requires empathy, strong communication, problem-solving, attention to detail, multitasking, and performance in a high-volume call-center environment. Employees must be available for evening, weekend, and holiday schedules and complete in-office training.

Handle auto insurance claims end-to-end: process claims, manage inbound calls, gather accident facts and statements, investigate coverage and potential fraud, and drive customer satisfaction through empathetic, accurate service.

Lead commercial-line affiliate and aggregator marketing strategy, campaigns, partner economics, optimization, forecasting, bidding, testing, measurement, and performance reporting. Manage partner relationships, budgets, agencies, onboarding, compliance, tracking, and governance while collaborating with Analytics, Finance, Product, Creative, and Performance Marketing teams to drive profitable customer acquisition and growth.

Lead and evolve the Claims Data Platform by managing database operations and architecting scalable, event-driven data pipelines. Build APIs and self-service data products, implement data quality and governance, partner with analytics and compliance teams, and report platform health and roadmap progress to leadership.

Lead design and delivery of scalable full‑stack, cloud‑native applications. Drive architecture, AI‑assisted tooling, DevOps and observability practices, implement microservices/APIs, mentor engineers, and publish documentation and runbooks to ensure reliability and operational excellence.

Manage day-to-day community engagement across GEICOs owned social channels: publish content, monitor comments/DMs, escalate customer service or reputational issues, support listening dashboards and reporting, optimize content metadata, and collaborate with internal teams to surface trends and inform content planning.

Lead the Customer Data Platform roadmap and day-to-day product work: gather stakeholder requirements, define user stories, evolve identity resolution, onboard data sources, enable self-serve segmentation, run analytics, manage 1–2 scrum teams, and drive adoption and measurable business outcomes.

Lead the strategy, roadmap, and scaling of GEICO’s payments platform across card, ACH, digital experiences, fraud and compliance, and emerging payment technologies. Drive customer research, journey design, experimentation, omnichannel payment experiences, AI-enabled service solutions, and regulatory alignment. Partner with design, engineering, data, legal, marketing, risk, and treasury to improve payment success, self-service adoption, customer satisfaction, and operational efficiency.

Design, build, and maintain scalable, resilient distributed systems and customer-facing technology platforms. Collaborate across the software lifecycle, participate in architecture sessions and code reviews, improve engineering practices, define products, and support reliability, security, monitoring, cloud infrastructure, DevOps, and application deployment. The role requires experience with modern programming languages, cloud services, microservices, databases, and generative AI or LLM-based applications.

Leads enterprise AI platform strategy, roadmap, governance, investment, and delivery across engineering, architecture, product, security, legal, risk, finance, and operations. Oversees complex platform programs, dependencies, KPIs, costs, scalability, ethical AI practices, and organizational adoption. Evaluates emerging AI technologies, manages ecosystem partnerships, and advises executives while translating technical strategy into measurable business outcomes.

Serve as primary client contact to build relationships, support onboarding, resolve issues, analyze performance, and deliver presentations. Identify and qualify new business opportunities, maintain CRM pipeline, support proposals/RFPs, represent the company at events, and collaborate with internal teams to drive growth for roadside, claims, and appraisal solutions.

Manage and grow relationships with independent insurance agencies across a designated territory through in-person and virtual engagement. Provide product expertise, training, local marketing support, performance monitoring, recruiting and disciplinary actions, and use data to drive agency growth and execution. Travel within territory required (40% overnight).

Coordinates insurance compliance and regulatory activities across states, including DOI objections and complaints, market conduct exams, data calls, filings, reporting, agency administration, and state management projects. Maintains knowledge of state changes, supports cross-functional project execution, and assists with competitor filing research and policy exception administration.