Senior UX Researcher (Temporary)

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

As a Senior UX Researcher at FareHarbor, you will be responsible for conducting end to end research for multiple projects concurrently while clearly communicating actionable insights with product managers, designers, and engineers. This person will drive strategic value by understanding which research questions to prioritize based on product and business goals and which methods to use based on the question at hand. The Senior UX researcher will have expertise in both qualitative and quantitative research methodologies and be able to communicate the value of each to cross-functional teams. The ideal candidate is an attentive listener, a confident facilitator, a skilled problem solver, and a team player; able to collaborate across teams and stakeholders. This role will be temporary with a duration of 6 months. 

What you’ll do here:

• Expert in craft:
  • Responsible for conducting the right research, using the right methodologies, at the right time.
  • Own the end-to-end planning and execution of generative and iterative research studies in your area.
  • Committed to high-quality and rigorous research. Stay up-to-date on current best practices, trends, and technologies in user experience research.
• Be a self starter: 
  • Comfortable identifying research needs and developing research plans in ambiguity.
  • Expert knowledge in various research methodologies and open to learning new methods.
  • Support product and company goals by demonstrating the ability to derive actionable insights and outcomes
  • Leverage data analytics in understanding and measuring user experiences.
• Collaborate to drive value:
  • Collaborate with product managers, designers, and developers to clearly define research problems, distilling technically complex requirements into actionable research plans.
  • Develop and maintain communication rhythms with working teams to ensure research findings are integrated into the product development process.
• Lead and mentor: 
  • Provide mentorship and guidance on research techniques, methods, and processes to team members, fostering a culture of learning and development.

Requirements:

• At least 5+ years of relevant work experience in digital products, specifically in SaaS companies.
• Extensive experience in working with multi-disciplinary teams in iterative product development cycles.
• Track record of translating business needs into research questions, and insights into business impact.
• Visualization of research insights in ways that go beyond reports, while knowing when to deliver just bullet points.
• Support multiple work streams and different initiatives concurrently while connecting dots across product experiences.
• An excellent communicator with high emotional intelligence and a great collaborator.
• Strong analytical skills, with the ability to synthesize complex data into actionable insights.
• Self-motivated and autonomous. Successfully prioritize and execute on projects with quality outcomes.

This role will be temporary with a duration of 6 months. 

Salary Range: $125,600-$188,400 annually (please note - this will be a temporary role with a 6-month duration) 

Application Deadline: October 17th, 2024

Please note you must be authorized to work in the United States for this position.

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

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Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.