Standard Template Labs is a stealth-mode, AI-native startup reimagining the future of IT Service and Configuration Management. Backed by leading investors, we're leveraging AI, graph-based architecture, and exceptional design to transform how enterprises manage and engage with their technology ecosystems.
About the Role
You will lead the design of an entirely new category of enterprise software—one where workflows are co-created with AI, interfaces adapt intelligently, and complex IT operations become intuitive, explorable, and automated.
We’re looking for someone who has mastered the fundamentals of UX and is excited to define what “good” looks like for AI-native enterprise UX in a world where traditional patterns are being rewritten.
Responsibilities
Lead UX strategy and vision for an AI-first enterprise product
Design intuitive, intelligent workflows that seamlessly blend human decision-making with AI assistance.
Translate complex technical concepts, data models, and IT processes into clear, elegant UX patterns.
Create wireframes, prototypes, and end-to-end design flows for enterprise-grade software with consumer-grade simplicity.
Define interaction patterns for AI-driven experiences, including prompts, conversational flows, recommendations, and adaptive UI states.
Partner closely with founders, engineering, and product to shape product direction from 0→1.
Conduct user research and usability testing, synthesizing insights into actionable design decisions.
Advocate for user needs while balancing technical constraints and business priorities.
Build and maintain a scalable design system for an AI-native, multi-surface product environment.
Iterate rapidly in a high-velocity startup environment, embracing ambiguity and continuous learning.
Qualifications
5-10 years of UX/Product Design experience, at a top enterprise SaaS company. Portfolio demonstrating exceptional interaction design, systems thinking, workflow design, and problem-solving for complex products
Mastery of Figma and modern prototyping tools (Framer, ProtoPie, Principle, etc.)
Deep familiarity with AI-powered products and emerging interaction patterns for LLM-driven interfaces.
Strong communication skills with the ability to clearly articulate design rationale across disciplines.
Comfort operating in fast-paced environments and driving high-quality work under rapid iteration cycles.
Comfortable with rapid iteration in a fast-paced, high-velocity startup environment
Bonus: experience in service design, design research, information architecture, or systems modeling.
Background in IT operations, ITSM, DevOps, or complex enterprise domains is a plus.
What We Offer
Define the UX patterns of AI-first enterprise software
Work directly with founders in a high-growth startup
Competitive salary + equity
Full health, dental, and vision benefits
Work from our Flatiron District, Manhattan office alongside the founding team in a focused, collaborative environment. We're in-office five days a week, moving quickly and building together—with easy access to public transportation.
As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Top Skills
What We Do
We’re on a mission to reinvent IT Service Management from the ground up. In an industry dominated by outdated, bloated tools, we believe it’s time for a clean slate — modern, efficient, and built with the end-user in mind. Our goal is to create software that teams actually want to use — tools that accelerate productivity instead of slowing it down.
With deep product expertise, strong backing, and a bold vision, we’re building a next-generation ITSM platform designed for the way companies work today and tomorrow. No legacy baggage. No compromises. Just smart, scalable, high-performance software that redefines what IT service can be.
Why Work With Us
Backed by leading investors, we're leveraging AI, graph-based architecture, and exceptional design to transform how enterprises manage and engage with their technology ecosystems.
Gallery
Standard Template Labs Offices
OnSite Workspace
Work from our Midtown Manhattan office alongside the founding team in a focused, collaborative environment. We're in-office five days a week, moving quickly and building together—with easy access to public transportation.
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