Senior UX Content Writer

Senior UX Content Writer

Interactive and Visual Design drives the delivery of a world-class user experience throughout the Dell Technologies portfolio. We add our expertise to a varied range of cutting-edge projects, focusing on ideation, user-flow analysis, wireframing, interaction, design, visual design, branding and execution. Our input ensures that our customers experience the highest levels of usability, desirability and satisfaction.

Join us to do the best work of your career and make a profound social impact as a Senior UX Content Writer on our Interactive and Visual Design Team in Hopkinton, Massachusetts.

What you’ll achieve

You will lead content strategy and writing for high‑visibility programs, shaping the information architecture, voice and tone, and messaging frameworks that power our digital experiences. You’ll translate journey insights into precise, task‑oriented microcopy (e.g., CTAs, error states, empty states, help content) and narrative content (e.g., onboarding, lifecycle communications). Your work will reduce friction, increase task success, and improve adoption and satisfaction.

You will

• Lead content strategy across complex user journeys defining messaging architecture and content patterns that scale

• Write and edit content for all communications channels (Email, SMS, Chatbots, and Social)

• Translate technical concepts into concise, user‑centered language; ensure clarity, accuracy, and legal/compliance alignment

• Partner with journey designers and UX researchers to validate content through testing (A/B, usability, concept tests) and iterate based on data and feedback

• Establish and evolve content standards (voice, tone, terminology, glossaries, style guides) and contribute to Design System content patterns

Essential requirements

• 8–10+ years in UX writing, content design, or product content strategy within product‑led or enterprise environments

• Portfolio showcasing end‑to‑end content work across complex flows and multiple channels, with measurable outcomes (task success, conversion, deflection, activation)

• Mastery of plain language, information hierarchy, and microcopy for decision clarity (labels, CTAs, error handling, progressive disclosure)

• Experience collaborating within Figma and design systems; fluency with Jira/Confluence

• Demonstrated ability to work with constraints (legal, compliance, regionalization, accessibility) while preserving clarity and UX quality

Desirable requirements

• Experience in B2B or subscription/SaaS journeys (quote‑to‑cash, provisioning, entitlement, renewal, support) cd

• Experience in research collaboration (writing test prompts, assessing findings) and data literacy inform content decisions

Compensation

Dell is committed to fair and equitable compensation practices.  The base salary range for this position: $153,000 to $198,100

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits.  You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.