Senior User Researcher

Who Are We?

We insure small businesses and enable big dreams – not just for our customers, but for our people and communities too. With over 1,000,000 active insurance policies, we protect builders, bakers, landlords and more than 1,200 other trades.

We’re a technology company as well as one that sells insurance. That means we build, we fail, we learn and we improve. Through our global social impact strategy, called 'The Big Dreams Project’, we're working to help 10,000 small businesses start or grow by 2030.

Why not check out our advert on YouTube: Simply Business TV advert 2024: 'Simply the Best'.

Job CategoryCustomer ExperiencePosition TypeTarget Openings1What Is the Opportunity?Here’s what you’ll be doing:
We’re looking for a Senior User Researcher to join us on a 12 month FTC to help us redefine insurance for the entrepreneurs and small business owners who are the lifeblood of the UK and US economies. As part of our talented Customer Experience Team, you’ll have the support of specialists in customer insight, behavioural science, and product design to help you deliver truly impactful work.
This role is different because you won’t just be conducting research; you’ll be architecting it. You will lead strategic research for the US market and own our AI-powered toolkit, ensuring that cutting-edge technology is at the heart of how we understand our customers.What Will You Do?

• Lead strategic research for the US market, tackling high-priority business challenges across the full customer lifecycle.

• Build, own, and maintain our research AI-powered toolkit to multiply team impact.

• Forge strategic partnerships across the organization, connecting digital product, marketing, and commercial functions to align research with business goals.

• Identify opportunities by triangulating qualitative nuance with quantitative scale and market trends.

• Architect compelling narratives that "hook" collaborators and stakeholders alike and drive action

We’re looking for someone who is:

• An expert at "right-sizing" research, from 48-hour AI-accelerated pulse checks to multi-week deep dives.

• Commercially minded, with a deep understanding of how to influence company roadmaps and OKRs.

• Highly experienced, with 7+ years of hands-on experience conducting impactful user research.

• AI-native in their workflow, using it daily to increase both the quality and speed of their output.

• A master storyteller who can transform complex data into memorable, actionable narratives.

• A self-starter who takes full accountability for results and enjoys challenging the status quo.

(We know it’s tough, but please try to avoid the confidence gap. You don’t have to match all the bullet points above to be considered for this role.)

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

Ready to build the future of research?

At Simply Business, we don’t just use tools; we build the systems that redefine them. If you’re a tech-forward researcher who views AI as a teammate rather than just a trend, and you want to solve complex commercial puzzles for millions of small businesses, we want to hear from you. Apply today and help us architect the next generation of customer-centric insurance.

What are the benefits of working at Simply Business:

• we offer a great work-life balance where workloads are manageable and everyone has the flexibility to work hybrid

• on top of the 25 days annual leave (plus bank holidays), we offer the option to buy five more days of holiday with your flexible benefits

• our flexible parental leave allows you to approach an important time how you want - with six months full pay to the primary caregiver and four weeks full pay if you're the secondary caregiver

• our life event leave is an extra days leave every two years for those big moments in your life like moving house or your birthday. And our long-serving employees get a two week paid sabbatical after five years of service, then four weeks off after ten years of service

• private medical insurance through BUPA, that covers any pre-existing condition is a core benefit. Plus a health cash plan that covers your everyday medical expenses

• we offer a competitive salary based on your experience and the current market. Plus the potential to earn an annual bonus based on performance

• access to tools to support your personal development on our dedicated learning platform. As well as support for your mental health with access to counselling

• we match what you put into your pension up to five per cent. And pass on a tax-free sum that's four times your basic salary with our life assurance policy, with the option to increase it to ten times through our flexible benefit scheme

• our salary sacrifice car scheme gives you the option to buy a brand new, fully insured, and maintained car for a convenient fixed monthly amount taken from your gross salary (after 6 months service)

• our flexible benefits scheme gives you an allocated amount to use each year on benefits like critical illness cover, dental insurance, travel insurance, or a gym membership

Ready to join us and drive our success as a high-performing team? Apply today.

Employment Practices

Simply Business is committed to providing equality and opportunities for all employees and candidates considering a career with us. We offer a workplace where colleagues are treated with respect and dignity. We don’t (and won’t) discriminate either directly or indirectly on the grounds of race, colour, religion, belief, political opinion, disability, nationality, ethnic origin, sex, sexual orientation or relationship status at any stage of the hiring process or during the course of your employment.