Jobs at Simply Business

Own the full recruitment lifecycle, including sourcing, screening, hiring-manager briefings, interview coordination, feedback facilitation, offer negotiation, and candidate communication. Build diverse talent pipelines, represent the company’s employer brand, and deliver an inclusive candidate experience. The role requires strong relationship-building, communication, negotiation, compliance-environment experience, and extensive commercial recruiting experience gained in-house or through an agency.

Leads brand strategy and go-to-market initiatives to increase brand awareness and business growth. Oversees positioning, messaging, creative campaigns, PR, social media, SEO, LLM visibility, partnerships, content strategy, budgets, agencies, and cross-functional marketing programs. Manages and mentors the Brand and GTM team while using data to optimize brand performance and customer acquisition.

Owns compensation and reward programs across UK and US markets, including salary benchmarking, job architecture, pay bands, gender pay gap reporting, equity audits, salary reviews, bonus cycles, and total compensation forecasting. Partners with Finance and HR stakeholders on benefits, wellbeing, recognition, compliance, and equity or LTIP administration. Requires strong analytics, HRIS expertise, employment law knowledge, and the ability to communicate complex reward concepts clearly.

Sell insurance policies to prospective small-business customers through inbound and outbound calls. Guide customers through the full new-business sales process, process card and Direct Debit payments, provide compliant and accurate advice, deliver excellent customer service, and meet sales targets and quality standards in a hybrid environment.

Lead Simply Business’s public relations and social media strategy, including earned media, executive communications, agency management, crisis response, storytelling, media relations, social channel execution, community management, and performance reporting. The role will increase brand visibility, thought leadership, and LLM citation through integrated communications across insurance and small-business audiences.

Leads the UK compliance function for a digital insurance company, developing regulatory strategy, Consumer Duty implementation, risk-based frameworks, governance, monitoring, and operational controls. Serves as the primary regulatory contact and SMF16/SMF17 holder while advising executives, the board, technology, product, finance, and commercial teams. The role manages compliance business partnering, monitoring, and governance teams and supports compliant innovation involving digital distribution, e-commerce, and algorithmic pricing.

Leads month-end close, financial reporting, reconciliations, journal review, audit preparation, statutory compliance, internal control optimization, cash management, and financial modeling. Partners with transactional finance teams, oversees workflows, improves automation, and supports strategic growth initiatives. Requires strong accounting expertise, CPA certification, ERP experience, and the ability to influence stakeholders without direct authority.

Lead enterprise risk management across the business by developing risk strategy, identifying operational, financial, regulatory, and strategic risks, and advising senior leadership and the Board. Oversee risk reporting, team development, insurance program placement, insurer negotiations, and E&O claims. Build a forward-looking risk culture aligned with UK regulations, FCA requirements, and the needs of a regulated insurance business.

Analyze insurance product metrics, claims, and sales trends to support underwriting strategy. Build self-service data tools, prepare performance reports for capacity providers, calculate reserving and profit-share metrics, validate data with engineering teams, and present actionable insights to senior stakeholders. The role also involves coaching junior colleagues and collaborating with finance, data engineering, and external partners.

Own MGA portfolio risk and technical pricing analysis, maintaining statistical and machine-learning pricing models using Python, R, SQL, and specialized pricing tools. Identify market trends, recommend price adjustments, assess new product profitability, create underwriting dashboards, and communicate insights to business partners. The role also includes mentoring junior analysts and collaborating with underwriting and data science teams.

Lead process optimization across software delivery workflows, applying Lean, Six Sigma, Kaizen, and Theory of Constraints. Map workflows, identify bottlenecks, standardize and automate delivery tools, analyze throughput and lead-time metrics, and use Jira, BI platforms, Looker, and Tableau to communicate insights. Partner with Product and Engineering leaders, develop self-service tooling, train peers, and drive continuous improvement across Shared Services.

Provide high-quality analysis and recommendations to Product teams: customer journey analysis, measure multi-channel impact, run A/B tests, perform ad-hoc exploration and visualization, collaborate with data engineers to evolve pipelines, and build dashboards and self-service query tools while training colleagues.

The Application Security Engineer embeds security throughout the software development lifecycle by advising on secure coding, threat modeling, OWASP Top 10 mitigation, code reviews, penetration testing, and SAST, DAST, and IAST tooling. The role partners with engineering teams, improves DevSecOps practices, researches AI and LLM threats, supports incident investigations, delivers security training, and mentors developers.

Respond to inbound/outbound customer inquiries via phone and email using Zendesk. Resolve policy issues, process cancellations, rewrites, and renewals; send certificates and policy documents; update account information and payments; manage callbacks and follow-ups; and identify opportunities to improve customer service processes.

Lead marketing analytics for the US business: develop unified measurement (MMM, MTA, experiments), drive site and channel insights, forecast performance, operationalize models with Data Science/Engineering, design experiments, build executive dashboards, and influence marketing spend and strategy through actionable analysis.