Jobs at Simply Business

Design and produce high-quality digital assets for paid social, web, email, and programmatic campaigns; run iterative A/B creative tests with Growth Marketing; maintain brand consistency and design systems in Figma; create motion graphics and basic video edits; prepare assets for web developers and support landing page layouts to improve conversion performance.

Lead and coach a team of Licensed Service Agents in the Customer Solutions Center, manage performance metrics and quality, oversee Zendesk queue and ticket SLAs, collaborate cross-functionally on operational and compliance initiatives, drive change management and skill diversification, and support automation and Gen AI/chatbot servicing rollouts.

Lead the online customer acquisition and research product for top-of-funnel experiences. Own discovery, roadmap, and optimisation; champion AI/GenAI personalization; run experimentation and conversion-focused OKRs; collaborate with engineering, data, design, marketing and insurance product teams to deliver user-centered, data-driven solutions.

The Head of Risk is responsible for enhancing risk management frameworks, identifying financial and operational risks, advising senior management, and leading a high-performing risk management team.

Lead FP&A management reporting, budgeting, forecasting, and scenario analysis. Partner with business leaders and Data & Analytics to define KPIs, improve FP&A systems (OneStream), automate reporting, and manage a senior analyst.

Lead MGA pricing strategy using statistical techniques and machine learning. Build and maintain pricing models, monitor portfolio risk, recommend price adjustments, evaluate product profitability, create insights and dashboards, and mentor junior analysts while collaborating with underwriting and data science teams.

Lead strategy and execution for SEO, GEO and LLM-driven discoverability. Build data-driven roadmaps, technical automations, AI agents and RAG tooling. Run experiments, maintain visibility dashboards, and partner cross-functionally with product, engineering, content, and agencies to scale search and AI-driven growth.

Respond to inbound/outbound customer inquiries via phone and email using Zendesk. Resolve policy issues, process cancellations, rewrites, and renewals; send certificates and policy documents; update account information and payments; manage callbacks and follow-ups; and identify opportunities to improve customer service processes.

The Delivery Operations Lead will optimize business processes, implement continuous improvement methodologies, analyze metrics, and leverage tools to enhance service delivery efficiency.

Own month-end close, prepare journals and balance sheet reconciliations, produce management accounts, manage multi-framework regulatory submissions (HMRC, FCA, ONS, VAT, PSA), provide IFRS and US GAAP technical guidance, support audits and SOX controls, and act as systems superuser for SAP ByDesign, Concur and OneStream.

Lead month-end close, oversee transactional finance operations, manage reconciliations and complex journals, prepare year-end audit deliverables, improve internal controls and automation, oversee cash forecasting and payment runs, and provide financial analysis and ad hoc modeling to support strategic growth.

Own end-to-end accounts payable: process invoices, run weekly payments, reconcile bank accounts, manage corporate expenses, handle vendor relations, support month-end close, and drive process automation improvements to reduce manual work.

Lead marketing analytics for the US business: develop unified measurement (MMM, MTA, experiments), drive site and channel insights, forecast performance, operationalize models with Data Science/Engineering, design experiments, build executive dashboards, and influence marketing spend and strategy through actionable analysis.

Own optimisation roadmap for the Lifestyle product segment. Analyse trading and funnel data to drive data-led initiatives, collaborate with insurer partners and digital/UX teams, manage product governance and Fair Value Assessments, identify risks, and ensure segment roadmaps align with broader SME insurance strategy.

The Senior Data Scientist will unify technical vision, develop and deploy ML models, and enhance AI strategy across teams. Responsibilities include collaboration, ownership of projects, and maximizing value through AI and data science techniques.

Manage and optimize the MGA portfolio by monitoring profitability, new business, renewals and product performance. Collaborate with Product, Pricing, Claims, and Insights teams, lead underwriting projects, support automation and digital initiatives, represent the MGA to carriers/reinsurers, and mentor junior underwriters.