Jobs at Simply Business

Lead enterprise risk management across the business by developing risk strategy, identifying operational, financial, regulatory, and strategic risks, and advising senior leadership and the Board. Oversee risk reporting, team development, insurance program placement, insurer negotiations, and E&O claims. Build a forward-looking risk culture aligned with UK regulations, FCA requirements, and the needs of a regulated insurance business.

Analyze insurance product metrics, claims, and sales trends to support underwriting strategy. Build self-service data tools, prepare performance reports for capacity providers, calculate reserving and profit-share metrics, validate data with engineering teams, and present actionable insights to senior stakeholders. The role also involves coaching junior colleagues and collaborating with finance, data engineering, and external partners.

Own MGA portfolio risk and technical pricing analysis, maintaining statistical and machine-learning pricing models using Python, R, SQL, and specialized pricing tools. Identify market trends, recommend price adjustments, assess new product profitability, create underwriting dashboards, and communicate insights to business partners. The role also includes mentoring junior analysts and collaborating with underwriting and data science teams.

Lead process optimization across software delivery workflows, applying Lean, Six Sigma, Kaizen, and Theory of Constraints. Map workflows, identify bottlenecks, standardize and automate delivery tools, analyze throughput and lead-time metrics, and use Jira, BI platforms, Looker, and Tableau to communicate insights. Partner with Product and Engineering leaders, develop self-service tooling, train peers, and drive continuous improvement across Shared Services.

Provide omnichannel customer support to UK small-business insurance customers through email, inbound calls, and live chat. Resolve payment, renewal, sales, and complaint queries at first contact while retaining customers and preventing cancellations. Manage payment defaults, collect necessary information, and follow FCA regulations and data protection standards. The role is hybrid in Northampton, with home working and occasional Saturday shifts.

Lead strategy and execution for SEO, GEO and LLM-driven discoverability. Build data-driven roadmaps, technical automations, AI agents and RAG tooling. Run experiments, maintain visibility dashboards, and partner cross-functionally with product, engineering, content, and agencies to scale search and AI-driven growth.

Provide high-quality analysis and recommendations to Product teams: customer journey analysis, measure multi-channel impact, run A/B tests, perform ad-hoc exploration and visualization, collaborate with data engineers to evolve pipelines, and build dashboards and self-service query tools while training colleagues.

The Application Security Engineer embeds security throughout the software development lifecycle by advising on secure coding, threat modeling, OWASP Top 10 mitigation, code reviews, penetration testing, and SAST, DAST, and IAST tooling. The role partners with engineering teams, improves DevSecOps practices, researches AI and LLM threats, supports incident investigations, delivers security training, and mentors developers.

Respond to inbound/outbound customer inquiries via phone and email using Zendesk. Resolve policy issues, process cancellations, rewrites, and renewals; send certificates and policy documents; update account information and payments; manage callbacks and follow-ups; and identify opportunities to improve customer service processes.

Lead month-end close, oversee transactional finance operations, manage reconciliations and complex journals, prepare year-end audit deliverables, improve internal controls and automation, oversee cash forecasting and payment runs, and provide financial analysis and ad hoc modeling to support strategic growth.

Lead marketing analytics for the US business: develop unified measurement (MMM, MTA, experiments), drive site and channel insights, forecast performance, operationalize models with Data Science/Engineering, design experiments, build executive dashboards, and influence marketing spend and strategy through actionable analysis.

Own and commercially manage a portfolio of specialist SME insurance products. Drive trading performance, expand insurer and MGA panels, partner with call centre and operational teams, ensure product governance and fair value assessments, and resolve operational incidents to improve customer journeys for complex trade segments.

Lead the online customer acquisition and research product for top-of-funnel experiences. Own discovery, roadmap, and optimisation; champion AI/GenAI personalization; run experimentation and conversion-focused OKRs; collaborate with engineering, data, design, marketing and insurance product teams to deliver user-centered, data-driven solutions.