Senior UI Designer - Digital Success

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Job Category

User Experience

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Join us in driving the evolution of the Digital Customer Experience as a Senior UI Designer. We're seeking a seasoned professional to help shape our product vision, utilizing advanced expertise in visualization, thought leadership, and empathetic design. If you're passionate about leveraging data to elevate customer success and thrive in a collaborative, dynamic environment, we invite you to be part of our journey.

The Role:

We’re seeking a Senior UI Designer to shape the future of Digital Success. Designers play a key role, from ideation and creating new features to perfecting every detail of the product. We appreciate designers who are passionate about pixel perfect presentation.

You’ll craft and articulate the digital experience, in line with clear goals and rationales – a role requiring expert visualization skills, storytelling, collaboration, and the ability to work closely with product and technology partners. You’ll immerse yourself in interactive prototypes, and high-fidelity mockups to communicate design ideas and direction. This is an opportunity to shape the user experience in ways that solve meaningful problems and make life better for all users and customers.

Responsibilities:

• Apply design system patterns to create a cohesive and seamless user experience.

• Explore, refine, and document design solutions while adhering to design system guidelines.

• Use documentation, reviews, and presentations to communicate design ideas to stakeholders.

• Oversee the design of multiple web and mobile application features, interfaces, and experiences.

• Generate detailed design specs to ensure accurate developer implementation.

• Partner with engineering to ensure high-quality implementation and a polished user experience.

• Plan, execute, and report on user research, incorporating findings into design decisions.

• Solicit feedback from peers and stakeholders to continuously improve designs.

• Advocate for ethical, inclusive, and accessible designs, ensuring features and bug fixes prioritize these principles.

• Stay up-to-date on UI standards for common platforms and industry trends.

• Address design challenges from conceptualization to execution, including storyboards, workflows, wireframes, and high-fidelity mockups based on business goals and user research.

• Partner with Product Managers and UX/UI Leads to ensure designs align with the overall design system and user experience vision.

Experience:

• 5+ years of hands-on experience designing and leading B2C or B2B products and websites within cross-functional teams.

• Expertise in design tools such as Figma, Adobe XD, and other relevant tools.

• Strong proficiency in user-centered design methods and best practices.

• Expertise in visual and interactive design, including interactive prototyping and responsive design.

• Proven experience in implementing design systems and producing style guides.

• In-depth knowledge of UI tooling, build optimization, and micro-interactions.

• Holistic, system-level thinking with a deep understanding of project ecosystems and their impact on user experiences.

• Proven track record of implementing globally impactful, universally designed experiences catering to diverse languages and abilities.

• Commitment to ethical design practices with a strong advocacy for equality in design.

• Exceptional communication and active listening skills, fostering close, trusting relationships with stakeholders.

• Extensive experience in usability testing and advanced user research techniques.

• Ability to navigate ambiguity, persuade stakeholders, and achieve consensus in fast-paced, high-stakes environments.

• Self-driven work ethic, complemented by effective team collaboration skills.

• Exceptional problem-solving abilities, generating elegant solutions for complex challenges.

• Strong ability to flourish in an agile environment, consistently delivering outstanding design work under demanding deadlines.

• Demonstrated success in managing and prioritizing multiple projects and diverse work streams simultaneously.

• Experience with design system management platforms (e.g., Zero Height) is a plus.

• Experience with customer-facing digital experiences preferred.

Nice-to-Have:

• Motion Design skills.

• Front-End/CSS development experience.

• Strong focus on usability and accessibility.

If you're passionate about leading transformative design initiatives, shaping user experiences that solve complex challenges, and advocating for inclusive and ethical design practices, join us in making a significant impact and driving innovation in Customer Digital Experience.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $145,200 to $199,700.For Washington-based roles, the base salary hiring range for this position is $133,400 to $183,500.

For California-based roles, the base salary hiring range for this position is $145,200 to $199,700.

For Illinois based roles, the base salary hiring range for this position is $133,400 to $183,500.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.