Senior Technical Writer (IGT1 Lanka: Rhapsody)

About IGT1 Lanka 

IGT1 Lanka is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company. 

At IGT1 Lanka, we partner with global businesses to scale operations, accelerate innovation, and build world-class SaaS platforms through high-quality offshore delivery. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives. 

With a team of over 300 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary. 

Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives. 

About Rhapsody:

Rhapsody Health is at the forefront of revolutionizing healthcare with cutting-edge technology that drives meaningful change. Our platform empowers healthcare providers and patients to enhance care delivery and streamline processes, making a tangible impact on the healthcare landscape. As a B Corporation, we are deeply committed to balancing purpose with profitability, and our global team spans countries including Canada, Spain, Switzerland, the United Kingdom, the United States, New Zealand and Sri Lanka.

Position Summary

We are seeking a highly skilled technical writer to join our company. As a Senior Technical Writer, you will be responsible for creating and maintaining high-quality technical documentation for our digital health enablement and interoperability platform. The ideal candidate will have the ability to work closely with R&D teams to transform complex technical information into appropriate content for internal and external stakeholders.

Responsibilities

• Write and maintain product documentation, such as product manuals, context-sensitive help and release notes.
• Collaborate with subject matter experts to gather information and ensure documentation is accurate and up-to-date.
• Review and improve existing documentation to enhance clarity, consistency, usability, and effectiveness.
• Develop and document documentation processes, standards, style guides, and best practices.
• Assist with improving documentation infrastructure.
• Manage multiple documentation projects simultaneously while meeting deadlines, prioritizing tasks, and coordinating with cross-functional teams.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Science or related field; or equivalent industry experience.
• 3-5 years of experience as a technical writer, with at least 2 years in the IT sector.
• Proven ability to write clear, concise and well-structured technical documentation for a technical audience.
• Strong proofreading skills with attention to detail.
• Experience using an authoring tool.
• Basic understanding of software development and technical concepts.
• Excellent communication and interpersonal skills.
• Ability to work both independently and collaboratively as required.

Preferred Qualifications

• Experience working in an Agile-like environment.
• Experience using Component Content Management Systems (e.g. Paligo, MadCap, Author-it).
• Knowledge of programming concepts.
• Knowledge of markup and style sheet languages (e.g. HTML, CSS, and XML).
• Familiarity with API tools such as Swagger or Postman.
• Familiarity with developer platforms (e.g. GitHub).
• Experience using the Atlassian suite of products (particularly Confluence and Jira).