The Senior Technical Writer will support the documentation of Acronis Cyber Protect Cloud and on‑premises solutions. This role combines strong technical writing expertise with practical use of AI‑assisted tools to improve documentation quality, efficiency, and consistency. The Technical Writer will create and maintain user and administrator documentation for complex, enterprise‑grade software developed using cutting‑edge cloud, virtualization, and cybersecurity technologies.
WHAT YOU'LL DO
Create and maintain online help, user guides, and administrator documentation in English, aligned with the software development lifecycle.
Develop additional documentation such as best‑practice guides, configuration guides, and feature overviews for enterprise products.
Review and improve GUI text strings and error messages as part of the development process.
Leverage AI‑assisted tools (e.g., content analysis, rewriting, validation, summarization) to improve documentation quality and efficiency.
Validate technical accuracy by collaborating with Engineering, Product Management, UX, QA, and Support teams.
Ensure consistency with company style guides, terminology standards, and structured authoring principles.
Mentor junior technical writers and share best practices.
Contribute to the continuous improvement of documentation processes, templates, and standards.
WHO WE’RE LOOKING FOR
Bachelor’s degree, preferably in Engineering, IT, Linguistics, or a related field.
5+ years of professional experience in technical writing for software products.
English proficiency at Upper‑Intermediate level or higher.
Strong attention to detail, consistency, and clarity.
Good understanding of the software development lifecycle and the role of documentation within it.
Experience working with issue tracking systems (e.g., Jira).
Experience using source control systems (e.g., Git).
AI‑Related Skills and Experience
Practical experience using AI‑powered tools for content creation, editing, or quality checks.
Ability to evaluate AI‑generated content for accuracy, tone, style, and compliance with documentation standards.
Experience using AI to analyze existing documentation and identify gaps, duplication, or inconsistencies.
Understanding of prompt design and structured inputs to achieve predictable, high‑quality results from AI tools.
Awareness of data privacy, security, and ethical considerations when using AI in documentation workflows.
Nice to Have
Experience with MadCap Flare or similar documentation tools.
Knowledge of structured authoring and information design (DITA, XML, Markdown).
Familiarity with operating systems and technologies such as Linux, MS SQL, Active Directory, and virtualization platforms (VMware, Hyper‑V, Citrix).
Experience documenting SaaS, cloud, or cybersecurity products.
*Please submit your resume and application in English
WHO WE ARE
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.
OUR INTERVIEW PRACTICES
To ensure a fair and genuine hiring process, candidates are expected to participate in interviews without the use of AI tools, automated prompts, or third-party assistance. Interviews are designed to assess individual skills, experience, and communication style and we value authentic, real-time interaction.
Use of AI or external assistance during live interviews may result in disqualification. For roles where AI skills are being evaluated, permitted use of AI tools will be clearly communicated in advance. Candidates may be asked to disable virtual backgrounds or participate in in-person interviews. All employment offers are contingent upon successful completion of applicable criminal, education and identity background checks
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
Top Skills
What We Do
Acronis unifies data protection and cybersecurity, delivering cyber protection that solves safety, accessibility, privacy, authenticity, and security (SAPAS) challenges.
Acronis offers antivirus, backup, disaster recovery, endpoint protection management solutions, and award-winning AI-based antimalware and blockchain-based data authentication technologies through service provider and IT professional deployment models. These solutions protect data, applications, and systems in any environment.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, over 5.5 million home users and 500,000 companies, including 100% of the Fortune 1,000, trust Acronis. Acronis products are available through 50,000 partners and service providers in over 150 countries and 40 languages.
