The Crown Is Yours
As a Senior Technical Operations Engineer, you'll join our growing IT Platform Operations Team to scale and support the enterprise platforms that power DraftKings. You'll play a key role in optimizing systems like Gemini Enterprise, n8n, and Zapier, delivering seamless experiences for employees across the company. This is a high-impact, hands-on role where you'll troubleshoot critical issues, lead platform integrations, and drive automation, all while collaborating across functions to build reliable, secure, and scalable systems.
What You'll Do
- Manage and support enterprise SaaS platforms, ensuring availability, performance, and compliance.
- Lead complex troubleshooting and incident response, including vendor escalation and RCA documentation.
- Leverage automation and AI tools such as Gemini Enterprise, n8n, and Zapier to reduce manual effort and streamline workflows.
- Translate business needs into scalable configurations for RBAC, permissions, and group-based access controls.
- Build secure, API-based system integrations and participate in on-call rotations to provide real-time platform support.
- Execute change control processes for upgrades, patches, and rollbacks in high-availability environments.
What You'll Bring
- Bachelor's degree in Computer Science, Information Technology or a related technical field.
- At least 3 years of experience in enterprise IT operations supporting critical SaaS platforms.
- Proficiency in user and access management at scale, including RBAC and permissioning models.
- Experience writing scripting languages for automation, integrations, and platform customization.
- Proven troubleshooting skills with the ability to drive resolution through collaboration and clear communication.
- Exposure to or curiosity about AI-powered platforms and automation tools, with a focus on improving workflows and reducing manual effort.
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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
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What We Do
It's simple, at DraftKings, we believe life is more fun when you're in on the action. For that reason, we’re committed to responsibly creating the world’s favorite games and betting experiences. We’re developing the most innovative and entertaining real money products and offers; to forever transform how people experience sports; to be a fully vertically integrated sports betting operator. It's our ultimate goal to build the best, most trusted, and most customer-centric destination for our players. We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Why Work With Us
Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers. Ready to own what’s next?
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our flexible hybrid policy empowers team members to work where they’re most productive—whether at home or in our collaborative offices. We trust our teams to choose what works best for them to thrive and innovate.
