Job Summary
Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.
Job Description
What Will You Do?
- Coordinates application support objectives in partnership with production support team, development team and business representatives.
- Provide quality and timely support to our business partners through efficient ownership of Incident management and participation in problem management and application defect resolution.
- Leads day to day support activities such as application monitoring and service requests, escalating to Tier 3 and Tier 4 teams as required.
- Participates in secondary tasks such as projects, change management, testing, DR, etc.
- Proactively identifies gaps, potential issues and suggest recommendation for improvement of systems.
- Responsible for application and trend reporting and analysis
- Manage the identification of root cause and coordinate recovery and mitigation to improve resource usage and time to market.
- Recommends best solutions, work-around, short-term and long-term solutions, considering the cost based on understanding of business issues/need.
What you need to succeed? (Must have’s)
- 5+ years of experience in IT, Operations or Business Support area
- Successfully supported multiple applications simultaneously including at least one mission critical application
- Experience with incident management standards and practices including critical communication to business and IT stakeholders
- Working knowledge on alerts and monitoring tools such as Dynatrace and Pagerduty.
- Working experience with scripting ideally in .NET and SQL.
Nice-to-have
- Strong analytical and communication skills
- Background in Capital Markets or trading highly desired
- Microsoft SQL Server Reporting Services
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
#LI-HYBRID
#LI-POST
Job Skills
Applications Support, Change Management, Communication, Computer Operations, Information Technology (IT) Infrastructure, Microsoft .NET Development, Microsoft Windows Server, PagerDuty, Production Support, System Applications
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
TORONTO
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2024-09-05
Application Deadline:
2024-11-29
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Top Skills
What We Do
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 88,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com.
We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities.
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