Microsoft 365 Analyst

Position Title: Microsoft 365 Analyst
Position Type: Regular - Full-Time
Position Location: Florenceville GTC
Requisition ID: 29729
Position Summary :
The Microsoft 365 Analyst is responsible for providing technical leadership and strategic guidance for the various workloads, including license management and optimization, in the Microsoft 365 platform and related Microsoft technologies within McCain. They will evaluate and recommend the use of Microsoft products & services within McCain, serve as a Subject Matter Expert (SME) for implementation projects, and drive ROI of the Microsoft 365 platform. They will advise business stakeholders in the proper use of Microsoft Products & Services to maximize collaboration and productivity benefits.
Core Accountabilities/Outcomes :
1.
Evaluate, develop, and implement enterprise-wide collaboration and productivity solutions based on the Microsoft 365 platform and related Microsoft technologies (e.g., Modern Workplace, Azure)
2.
Provide SME support to the day-to-day support teams for Microsoft 365 (internal and third party support groups). This SME support function might involve periodic assessments of the support teams and identification of any gaps.
3.
Seek continuous improvement opportunities for license optimization in environment
4.
Execute on Microsoft 365 release management activities from the product backlog
5.
Consult with business and IT groups on various use cases and solutions to business challenges that can be solved with Microsoft 365. Drive adoption of Microsoft 365 workloads for ROI
6.
Execution of Service Now ITIL requests and tasks for Microsoft 365 related requests or as needed
Qualifications :

• Strong knowledge of productivity applications especially within the Microsoft 365 suite including:
• Microsoft 365 licensing
• Microsoft Entra
• Active Directory Federated Services (ADFS)
• Exchange (Exchange Online and Exchange On-premise)
• Office 365 (SharePoint, Teams, OneDrive, and Apps for Enterprise)
• Microsoft Intune
• Defender for Endpoint/Cloud Apps/Identity/Office 365
• Microsoft Purview
• Powershell
• Microsoft Security

• Excellent knowledge of Microsoft operating systems (Windows 10)
• Excellent Excel skills
• Excellent analytical and technical troubleshooting skills.
• Excellent written and verbal communication skills.
• Strong knowledge and competence in operating in an Enterprise ITIL environment
• Working knowledge of agile methodologies such as scrum and sprints

Academic:
Must have:
Post Secondary degree or Diploma in a technical program for IT infrastructure management coupled with 2 - 3 years' experience operating in an Enterprise IT environment.
College IT Diploma
Nice to have:
Computer Science
Professional/Technical Accreditations:
Must have:
Prior experience managing Windows PC's and Office 365, preferably capable of attaining Microsoft accreditations
Microsoft 365 Certified: Fundamentals, Azure Fundamentals, or Security, Compliance, and Identity Fundamentals
Nice to have:
Microsoft 365 Certified: Endpoint Administrator Associate, Teams Administrator Associate, Information Protection and Compliance Administrator Associate, Administrator Expert
Related Work Experience (Internal to the organization or external):
This position requires 3-4 years' experience in an enterprise end user computing environment upon entry. This includes Service/Incident Management skills for PC's as well as in-depth knowledge of Office 365.
Working Relationships/Key Contacts :
Contact
Purpose
Internal:
1
Departmental Management
Provide technical strategies and roadmaps on the best use of Microsoft technologies for the end user computing area
2
Workplace Services Team Members
Serve as the SME for day-to-day questions on proper management of the Microsoft 365 stack of services
3
Regional Support Specialists and Partners
Additional point of contact or regular support resources for abnormal technical issues
4
IT Service Managers
Partner for support and execution of activities in the Microsoft 365 space by our Vendor partner.
5
Infrastructure Solution Architects
To contribute to infrastructure architecture plans and strategies.
6
Deployment Analyst
Serve as the SME for deployments analysts on projects that have deliverables associated in the Microsoft 365 platform
External
1
Microsoft
To obtain an expert level understanding of the M365 stack of services and modern desktop management. Includes knowledge of future product roadmaps.
2
Microsoft Solution Partners
Serve as McCain technical lead for implementation projects that involve Microsoft 365 and modern workplace environments.
3
Vendor Partner
Regularly assess Tier 1 & 2 support capabilities for M365 and identify and gaps. Participate with Vendor's M365 Center of Excellence team on major incidents.
Competencies:
Critical TECHNICAL (Function-Specific) Competencies:

• Operational management of Microsoft technologies relevant to end user computing and office productivity.
• Strong understanding of other enterprise IT infrastructures - servers, storage, networks, User Authentication Services (Active Directory), Cloud Computing and associated service providers.
• Project leadership for implementation of new capabilities.

Critical CORE (General Behavioral and Business) Competencies:

• Customer focus: ability to interact with customers in terms they understand with tact and professionalism.
• This position requires strong influencing and consensus building skills.
• Tact and diplomacy in dealing with sensitive requests (HR, Audit, Legal).
• Strong analytical skills to understand and translate business requirements into solutions/administrative configurations.
• Strong diagnostic and problem-solving skills to identify root cause of elevated incidents.
• A willingness to learn new technology and soft skills as needed to achieve organizational objectives.

McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.
The health and safety of McCain employees and their families has been our number one priority since the start of COVID-19 pandemic. With vaccination restrictions easing across the globe we do not currently require employees to be vaccinated, but we reserve the right to change this mandate in line with health guidance and regulations in each country.
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Job Family: Information Technology
Division: Global Digital Technology
Department: IT Workplace Services - O365
Location(s): CA - Canada : New Brunswick : Florenceville-Bristol
Company: McCain Foods (Canada)