Main Accountabilities
- Assists in developing personal care/ toiletries/ color cosmetics formulation according to TSR raised by commercial care team.
- Keep abreast with market trends and creating innovative formulations.
- Respond to customer technical enquiries received via the sales team through email, WhatsApp, Teams, and TSR Lite.
- Coordinate with principals to support and clarify product technical information requested by the sales team.
- Assists in raise complaint report to principal whenever PC product's quality related received from CS or sales team
- Handle complaint reporting to principals for PC product quality issues raised by Customer Service or the sales team.
- Create and update sales toolkits to reflect marketing trends, new launches, and principals’ concept directions for product promotion activities.
- Convert sales toolkits into PowerPoint presentation formats for effective use by the sales team
- Record all the lab activities, formulation trials, finalized formulation into CRM.
- Assists and support on communication, knowledge transfer and sharing of best practices across lab and sales team.
- Support sales team to visit customers as and when required.
- Day-to-day responsibility for laboratory operations
- Maintain and support compliant Health and Safety procedures in the laboratory and Samples Department.
- Coordinate and support the handling and arrangement of incoming samples from all principals.
- Assists and support in the re-packing of materials for the Samples Department and review the implementation of procedures
- Manage and cover the duties of the Samples Department during holidays, if and when required.
Skills Required
- Experience in personal care/toiletries/color cosmetics formulation
- Hands-on laboratory operations experience and formulation trial recordkeeping
- Proficiency with CRM systems to record lab activities and formulations
- Proficiency creating PowerPoint presentations and sales toolkits
- Ability to respond to technical enquiries via email, WhatsApp, and Microsoft Teams
- Experience handling product quality complaints and coordinating with principals
- Knowledge of laboratory health and safety procedures and sample handling
- Ability to support sales team customer visits and cross-team knowledge transfer
What We Do
As a leading global innovation service provider in the specialty chemicals and food ingredients industry, we are committed to creating value for principals and customers whilst providing a great work environment and career opportunities. Azelis has 4,200+ employees across 65 countries worldwide. We work with around 2,800 principals to provide a diverse range of innovative products/services to 63,000+ customers. Our industry-dedicated sales teams have specialist product and application knowledge, combined with business know-how, enabling us to add value in all business relationships. We’re always looking to add new talent to our team and encourage and support the personal and professional growth of all employees. Specialties include: Life Sciences: Personal Care, Home Care & Industrial Cleaning, Pharma & Healthcare, Food & Nutrition, Animal Nutrition, Agricultural & Environmental Industrial Chemicals: CASE, Electronics, Essential Chemicals, Fine Chemicals, Advanced Materials & Additives, Chemicals, Lubricants & Metal Working Fluids, Other Applications, Textiles, Leather & Paper At Azelis, our partnerships with customers and principals remain at the heart of our activities. As a leading global innovation service provider, our entrepreneurial approach to doing business is reflected in our can-do attitude. Across our network of more than 70 application laboratories, our award-winning staff help develop formulations and provide technical guidance along the customers’ product development process. We combine a global market reach with a local footprint to offer a reliable, integrated and unique digital service to customers and attractive business opportunities to principals. Striving to create a positive impact on the environment and communities around the world, we are top-industry-rated by Sustainalytics. Azelis is a leader in sustainability. We aim to provide effective, sustainable, and reliable solutions. Our business is your business
