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Role Description: Senior Technical Support Engineer - EMEA
Role Purpose:
Wasabi’s Sr. Technical Support Engineer will bring AWS storage experience and will be part of our Technical Support Team. This is an opportunity to leverage your experience in cloud storage and networking infrastructure. You'll be surrounded by people who are smart and passionate about cloud storage and believe that world-class service is critical to customer success. You will support and simplify the operational scalability that sustains Wasabi's strong growth. Your success will be measurable and visible.
On a typical day, Wasabi technical support engineers might deep dive to determine the root cause of a customer issue, investigate why a performance metric is trending the wrong way, consult with the top engineers at Wasabi, or discuss new approaches to automate operational issues. Travel is not regularly required.
This role reports to the EMEA Manager of Customer Support.
*Principals only. No recruiters.
Responsibilities:
- Help our enterprise customers integrate their applications with Wasabi Cloud Storage.
- Explore the inner workings of the S3 protocol and its interoperability with Wasabi’s services.
- Engage with Wasabi Sales and Development engineers worldwide to enhance Wasabi’s service.
- Collaborate with the Support Team members to provide technical leadership.
Requirements:
- Must have hands-on experience with AWS S3 Cloud Storage.
- Must be AWS Solution Architect Associate Certified or equivalent experience.
- 8+ years of relevant work experience.
- 4+ years of experience in technical support or network operations.
- Experience supporting mission-critical systems that operate 24x7x365.
- Understanding of Backup Software, Applications using APIs & SDKs.
- Understanding of Linux and Networking protocols such as HTTP, TCP/IP, DNS, TLS.
Top Skills
What the Team is Saying
What We Do
Wasabi provides simple and affordable hot cloud storage for businesses all over the world. It enables organizations to store and instantly access an unlimited amount of data with no complex tiers or egress or API fees, delivering predictable costs that save money and industry leading security and performance businesses can count on. Trusted by customers worldwide, Wasabi has been recognized as one of technology’s fastest-growing and most visionary companies. Created by Carbonite co-founders and cloud storage pioneers David Friend and Jeff Flowers, Wasabi is a privately held company based in Boston. Wasabi is a Proud Partner of the Boston Red Sox, and the Official Cloud Storage Partner of Liverpool Football Club and the Boston Bruins.
In September 2022, Wasabi achieved unicorn status following $250M in funding. To date, Wasabi has raised over $500M at a $1.1B valuation.
As leaders in our community, Wasabi strives to always inspire by example and give to those who are most in need. We team up with our partners in a purposeful way to create corporate social responsibility initiatives that will make a true impact in a way that is authentic to who we are. Our community engagement programs include Veteran Support like the Run to Home Base, Female Empowerment, Educational Opportunities, Non-Profit Storage Donations, and more. We also created a unique music and arts CSR program to bring the power of music and the arts to those who need it worldwide. The Red Hot Beats program launched with our partners at the Liverpool Football Club Foundation promotes mental health and wellness through music therapy for young people in the Liverpool area. Meanwhile our founding partnership of the MGM Music Hall at Fenway supports arts access, education, and opportunity for students and emerging artists in New England.
Why Work With Us
At Wasabi, we know that product alone does not make a company. We empower our employees to thrive by prioritizing their personal lives and showing trust in their abilities, and as a result, they bring remarkable energy and enthusiasm to their careers at Wasabi.
We have team members from every corner of the globe, including the US, Europe, Asia, a
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Wasabi Technologies Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Wasabi has a full remote work policy. However it maintains its corporate office and encourages employees to use it when they need to.
